Front Desk Concierge – Guest Experience

Accor; Sydney; On-site; AUD 52,000 - 68,000; Full time

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Job summary

Mantra Parramatta, operated by Accor, seeks a Guest Service Agent to warmly welcome guests from check-in to check-out and to promote hotel amenities. You will handle reservations and guest accounts to ensure a seamless stay in the Parramatta area.

The ideal candidate brings front desk experience, strong communication, and teamwork, and is comfortable with varied shifts including nights and weekends. Accor offers extensive benefits and career growth opportunities.

Qualifications

• Front desk experience in hotels is preferred.
• Strong communication with guests and colleagues.
• Excellent multitasking and time management under pressure.
• Willingness to work nights, weekends and public holidays.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by understanding products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Front desk experience

Customer service

Team collaboration

Multitasking

Communication

Shift flexibility

Job description

Mantra Parramatta, operated by Accor, seeks a Guest Service Agent to warmly welcome guests from check-in to check-out and to promote hotel amenities. You will handle reservations and guest accounts to ensure a seamless stay in the Parramatta area.

The ideal candidate brings front desk experience, strong communication, and teamwork, and is comfortable with varied shifts including nights and weekends. Accor offers extensive benefits and career growth opportunities.