Guest Service Agent

Mantra Group; Gosford; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

ALL Heartist Discounts

Family & Friends Discounts

ALL Loyalty Program

Training platforms access

Global network

Worldwide opportunities

Job summary

Mantra Ettalong Beach seeks a friendly Guest Service Agent to welcome guests from check-in to check-out, delivering exceptional hospitality and memorable experiences.

You will communicate effectively with guests and colleagues, promote hotel services, and share local recommendations while managing reservations and guest accounts. A previous front desk background and a can-do attitude are valued traits for success.

Qualifications

• Front desk experience in a hotel is valued.
• A strong customer-service mindset is essential.
• Ability to collaborate within teams or work independently.
• Able to multi-task and stay organized under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Greet guests and manage check-in/check-out to deliver VIP service.
• Communicate clearly with guests and colleagues to ensure cohesive operations.
• Resolve guest issues and transform challenges into positives for guests.
• Promote hotel amenities and services through knowledge of offerings.
• Share local insights on neighbourhood hotspots and attractions.
• Accurately handle reservations and manage guest accounts.

Skills

Front desk experience

Customer service mindset

Team collaboration

Multi-task under pressure

Written & verbal communication

Flexible shifts

Job description

Mantra Ettalong Beach combines ocean views with the relaxed atmosphere of a friendly seaside village. Offering a range of studio, one and two bedroom suites and resort style pool, this property is one that attracts a wide range of traveller. When not working, explore the white sandy beaches, calm waterways and magnificent national parks that hug Ettalong Beach.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.