VIP Guest Service Agent – Elevate Every Stay

Accor; Gosford; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Mantra Ettalong Beach, part of Accor, seeks a friendly Guest Service Agent to warmly welcome guests from check-in to check-out. You will promote hotel services, manage reservations, and provide local tips to craft memorable stays.

Ideal candidates bring hotel front desk experience, strong communication, and the ability to multitask under pressure. Availability for nights, weekends, and holidays is required to cover shifts.

Qualifications

• Experience in hotel front desk operations is valuable.
• Strong customer service mindset and communication.
• Able to work collaboratively and independently.
• Excellent multitasking and time management under pressure.
• Proficient in written and verbal English communication.
• Willing to work nights, weekends and public holidays.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Communicate clearly with guests and colleagues to ensure cohesive teamwork.
• Resolve guest issues by turning challenges into positive outcomes.
• Promote hotel amenities and services through product knowledge.
• Share local tips on attractions and must-visit spots.
• Handle reservations accurately and manage guest accounts.

Skills

Front desk experience

Customer service mindset

Teamwork & independence

Multitasking under pressure

Written & verbal communication

Flexible shifts

Job description

Mantra Ettalong Beach, part of Accor, seeks a friendly Guest Service Agent to warmly welcome guests from check-in to check-out. You will promote hotel services, manage reservations, and provide local tips to craft memorable stays.

Ideal candidates bring hotel front desk experience, strong communication, and the ability to multitask under pressure. Availability for nights, weekends, and holidays is required to cover shifts.