VIP Front Desk Agent – Elevate Guest Experience

Accor; Albury City; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Job summary

Mantra Albury, part of the Accor portfolio, is seeking a Guest Service Agent to warmly welcome guests and manage check-in/check-out while promoting hotel services. You’ll be the friendly face that sets the tone for a memorable stay, handling reservations, guest accounts, and local area recommendations with professionalism.

The role requires flexibility to work nights, weekends, and public holidays, contributing to a dynamic team in a premier regional hotel.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in both written and verbal communication.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
• Display proficiency in accurately handling reservations and managing guest accounts.

Skills

Front desk experience

Customer service

Time management

Communication skills

Shift flexibility

Job description

Mantra Albury, part of the Accor portfolio, is seeking a Guest Service Agent to warmly welcome guests and manage check-in/check-out while promoting hotel services. You’ll be the friendly face that sets the tone for a memorable stay, handling reservations, guest accounts, and local area recommendations with professionalism.

The role requires flexibility to work nights, weekends, and public holidays, contributing to a dynamic team in a premier regional hotel.