Village Manager

Serenitas Management Pty Ltd; Baldivis; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Computer and telephone provided

Telehealth service for employees and家m

Employee Assistance Program

Use of village facilities by employees

Job summary

Serenitas Management Pty Ltd (NLV) is seeking a Village Manager for the Tuart Lakes Lifestyle Resort in Baldivis, WA. You will lead the local team to deliver service standards, drive commercial results, and ensure homeowner satisfaction.

Essential duties include financial oversight within CAPEX, DEVEX and OPEX, supporting sales events, and maintaining a safe, compliant workplace. A current driver’s licence and willingness to relocate within travelling distance are required.

Qualifications

• Experience in village or facilities management is desired.
• Strong leadership and people management capabilities.
• Excellent communication and customer service skills.
• Ability to work independently and resolve day-to-day issues.
• Proficiency with standard Office software for daily operations.

Responsibilities

• Lead the local team to meet performance targets and uphold village standards.
• Drive service quality, client satisfaction, and continual improvement.
• Support sales and marketing events to engage new customers in the village.
• Oversee budgeting within CAPEX, DEVEX and OPEX to support profitability and revenue opportunities.

Skills

Leadership

Customer service

Communication

Problem solving

Office suite

Tools

Office Suite

Job description

The position of Village Manager at our flagship Village at Tuart Lakes Lifestyle Resort has become available (see our website www.nlv.com.au for more details about Serenitas-NLV).

What we are looking for:

As the Village Manager, you will bring your can do attitude to manage and work with a committed local team to deliver service standards, commercial results, client satisfaction and continual improvement. Specifically, you will need to demonstrate:

Vision and Values buy in to deliver an experience for our Homeowners that truly enriches their lives.

Hands on Leadership of the local team to ensure that they achieve their performance targets and achieve delivery of the village operating standards.

Talent and flair in supporting sales and marketing events to assist the sales effort and engage new customers in the village.

Financial acumen and the ability to manage within CAPEX, DEVEX and OPEX allocations and achieve profitability targets as well as developing opportunities for revenue generation and an improved service offering.

Front office, business sense and computer literacy, with basic to intermediate Office Suite applications is essential for daily operations.

Problem solving skills and a drive to get the best outcome for all stakeholders.

Positive attitude to team culture and leading from the front.

Current, or willingness to apply for a police check.

Previous experience in village or facilities management will be based on candidate suitability.

OHS experience with the commitment to maintain a safe and healthy workplace and place to live.

Key stakeholder management and the ability to utilise the strengths of other areas of the business to the benefit of the village.

Be able to demonstrate a high level of self-worth and excellent communication skills in verbal and written form and to be able to speak confidently in public.

You will also need to show us:

A sense of urgency and drive for results.

An ability to work independently, and proactively to resolve day to day matters.

That you are solutions driven and thrive on the challenges presented to support the whole team's success creating a good outcome for our homeowners.

A fair, reasonable, proactive, and open-minded approach to conflict resolution.

Current driver's licence.

Live within a reasonable travelling distance of the Baldivis area for emergency call outs.

What we offer:

• Computer and telephone provided.
• Telehealth service for employees and their immediate families.
• Employee Assistance Program and healthy workplace incentives.
• Use of village facilities by employees.

Serenitas Management Pty Ltd (NLV) reserves the right to commence the selection process at its discretion and will only accept applications from persons with the right to live and work in Australia.

Candidates must possess current Australian work authorisation at the time of application.

Serenitas-NLV is an equal opportunities employer.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Village Manager?
• Do you have customer service experience?
• Do you have experience in a role which requires relationship management experience?
• Do you have a current Australian driver's licence?