Village Operations Manager

Summerset Holdings; City of Casey; On-site; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration package

Flexible working arrangements

Novated Leasing arrangements

Birthday leave

Employee Share Scheme

Social sports activities

Job summary

Join a forward-thinking organization where your leadership can shape the future of retirement living. As a Village Manager, you will oversee daily operations, ensuring a high-quality experience for residents while managing staffing and finances. With a commitment to growth and community, this role offers a unique opportunity to thrive in a supportive environment. Embrace the chance to make a real impact in a rapidly expanding company that values diversity and teamwork. If you're ready to lead and innovate in the retirement sector, this is the perfect opportunity for you.

Qualifications

• Empathetic and confident with a background in customer-facing roles.
• Proven experience in managing profit centers and achieving revenue targets.

Responsibilities

• Ensure operational performance for smooth village operations.
• Manage staffing and financial aspects effectively.
• Implement annual business plans and risk management strategies.

Skills

Interpersonal Skills

Leadership Skills

Customer Service Skills

Communication Skills

Job description

Company Description:

You can help bring our villages to life!

At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.

The way we work is guided by our values - One Team, Strong Enough to Care and Strive to Be the Best. We know it takes a collective effort to bring a village to life and help it thrive, so Summerset is a place where everyone’s uniqueness and diversity can shine.

When you’re part of the Summerset team, you belong to a place where your work has real impact, who you are is fully embraced and where your career flourishes.

About the role

You and your team will be backed by an organisation that sees quality of resident lifestyle and care as top priority. The Village Manager role is a key leadership role, which will see you responsible for:

1. Operational performance to ensure the village runs smoothly every day
2. All staffing and financial management
3. Planning and implementation of annual business plans
4. Fostering a high-quality customer experience that drives Summerset's reputation
5. Ensuring effective risk management strategies are implemented and reviewed

About You

You will be an empathetic, confident person with a solid background in customer-facing environments. As we have a Clinical manager, you will focus on the business side of our operations and continue developing a fantastic community for our residents. This could be a fascinating and rewarding career move into a growing industry with a secure future if you can bring:

1. Strong interpersonal and people leadership skills
2. The ability to build rapport with a wide variety of people
3. Excellent customer service and communication skills to handle customer queries effectively
4. Proven experience with management of profit centres or achievement of revenue targets

What's in it for you?

You'll benefit from strong management and senior office support, as well as peer support. This is an excellent time to be joining Summerset - not only are we growing and investing, we're the fastest builder of new retirement villages in New Zealand and very ambitious around our future in Australia, so for the right person this company is brimming with opportunity.

So are you ready to help us down this exciting path to the future?

Benefits

1. A competitive remuneration package
2. Flexible working arrangements
3. Novated Leasing arrangements
4. Birthday leave to celebrate your growing wisdom
5. Employee Share Scheme
6. Social sports (you don't actually have to be good at this part!!)
7. Much much more…

Applications close for this position on 4th of April.