Village Operations & Experience Lead

Serenitas Management Pty Ltd; Baldivis; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Computer and telephone provided

Telehealth service for employees and家m

Employee Assistance Program

Use of village facilities by employees

Job summary

Serenitas Management Pty Ltd (NLV) is seeking a Village Manager for the Tuart Lakes Lifestyle Resort in Baldivis, WA. You will lead the local team to deliver service standards, drive commercial results, and ensure homeowner satisfaction.

Essential duties include financial oversight within CAPEX, DEVEX and OPEX, supporting sales events, and maintaining a safe, compliant workplace. A current driver’s licence and willingness to relocate within travelling distance are required.

Qualifications

• Experience in village or facilities management is desired.
• Strong leadership and people management capabilities.
• Excellent communication and customer service skills.
• Ability to work independently and resolve day-to-day issues.
• Proficiency with standard Office software for daily operations.

Responsibilities

• Lead the local team to meet performance targets and uphold village standards.
• Drive service quality, client satisfaction, and continual improvement.
• Support sales and marketing events to engage new customers in the village.
• Oversee budgeting within CAPEX, DEVEX and OPEX to support profitability and revenue opportunities.

Skills

Leadership

Customer service

Communication

Problem solving

Office suite

Tools

Office Suite

Job description

Serenitas Management Pty Ltd (NLV) is seeking a Village Manager for the Tuart Lakes Lifestyle Resort in Baldivis, WA. You will lead the local team to deliver service standards, drive commercial results, and ensure homeowner satisfaction.

Essential duties include financial oversight within CAPEX, DEVEX and OPEX, supporting sales events, and maintaining a safe, compliant workplace. A current driver’s licence and willingness to relocate within travelling distance are required.