FIFO Village Manager

Aroha Services; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Aroha Services is seeking an experienced Village Manager to join our remote village team in Queensland. This permanent full-time role leads day-to-day operations, ensuring high service delivery, presentation, compliance and guest satisfaction at the village site.

You’ll manage a diverse operations team, coordinate rosters and workloads, conduct site inspections, and work closely with clients and suppliers to maintain safe, efficient village operations and a strong service culture.

Qualifications

• 5 years of managerial experience in hospitality, facilities, or similar.
• Experience leading a village operations team.
• Australian citizenship or full Australian working rights.
• Pre-employment medical, drug & alcohol testing, and police check.
• Current full Queensland (QLD) Manual Driver’s license.

Responsibilities

• Build positive relationships with clients, team members, suppliers and residents.
• Coordinate rosters, workloads and team coverage.
• Conduct site inspections and operational checks.
• Respond to client and resident feedback promptly and professionally.
• Lead and supervise village team members across operations.
• Monitor stock levels and coordinate procurement.
• Promote health, safety, quality and compliance culture.
• Complete administration, reporting and operational documentation.
• Support budget management and monitor costs.
• Ensure the village is presented to a high standard and operates efficiently.
• Collaborate with management to improve service delivery.

Skills

Management experience

People management

Project management

Hospitality experience

Job description

Aroha Services is a growing facilities management and workplace experience solutions provider, delivering reliable, people-focused services that help organisations create safe, efficient and welcoming workplaces.

We’re seeking experienced Village Managers (Permanent Full Time) to join our dedicated remote village team.

This is a hands-on leadership role where you’ll oversee the day-to-day operations of the village, ensuring a consistently high standard of service delivery, presentation, compliance and guest satisfaction.

About the Role

As Village Manager, you’ll lead and support a diverse village operations team, working closely with our client and internal teams to ensure the smooth and efficient running of the site.

Your responsibilities will include:

Building positive working relationships with clients, team members, suppliers and village residents

Coordinating rosters, daily workloads and team coverage to support efficient village operations

Conducting regular site inspections and operational checks to maintain Aroha Services’ standards

Responding to client and resident feedback promptly and professionally

Leading, supporting and supervising village team members across various operational areas

Monitoring stock levels, coordinating procurement and working with suppliers as required

Promoting a strong culture of health, safety, quality and compliance across the village

Completing required administration, reporting and operational documentation

Supporting budget management and monitoring operational costs

Ensuring the village is consistently presented to a high standard and operates efficiently

Working collaboratively with Aroha Services management to identify opportunities to improve service delivery and the overall village experience

About You

5 Years Managerial Experience role within hospitality, facility management or similar industry

Previous people management and project management experience

AustralianCitizenshiporfull Australian working rights

Able to undergo a pre-employment medical, including drug &alcohol testing and police check

Current full QLDManual Driver’s license.