Village Administrator

Keyton; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Career development

Wellbeing days

Supportive team

Strong work environment

Referral program

Recognition services

Health & wellbeing program

Sonder mental wellbeing app access

Discounted health insurance

Meaningful resident impact

Job summary

Keyton is seeking a Village Administrator at Townsend Park in Hove, SA, on a permanent part-time basis. You will be the first contact for residents, guests and contractors, delivering friendly service and ensuring smooth day-to-day village operations.

Strong administration and MS Office skills are essential, along with an ability to work autonomously and contribute to a supportive team environment focused on resident wellbeing.

Qualifications

• Administration and customer service experience.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Excellent communication, both verbal and written.
• Highly organized with the ability to prioritise tasks.
• Ability to work independently while contributing to a team.
• Willingness to learn and develop professionally.
• A proactive, can-do attitude.

Responsibilities

• Provide warm, professional customer service to residents, visitors and contractors.
• Manage front-of-house reception, phone inquiries, emails and visitor management.
• Process invoices and other financial administration tasks.
• Coordinate contractor inductions and ensure EHS compliance.
• Conduct resident welfare checks and follow up as needed.
• Coordinate resident communications, newsletters and events.
• Contribute to planning and delivery of resident engagement programs and village events.
• Support community events and activities.

Skills

Administration

Customer service

MS Office

Communication

Organization

Independent work

Willingness to learn

Tools

Microsoft Office Suite

CRM systems

Job description

About Keyton

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Keyton Perks & Benefits

• Career development and growth opportunities
• Generous leave entitlements, including 4x wellbeing days per year. That’s almost an additional week off in addition to your annual leave!
• Training and working with a supportive and fun team
• Thrive as part of a strong team in an exceptional work environment
• Employer referral program
• Reward & Recognition Services
• Health & Wellbeing and Reward Program
• Exclusive access to Sonder mental wellbeing app
• Discounted health insurance, annual vaccinations and skin checks
• The opportunity to make a meaningful impact in the lives of our residents

Your Day on A Page

An exciting opportunity has become available for an enthusiastic, committed and customer service focused Village Administrator to join our team at Townsend Park on a permanent part-time basis.

Located in the beautiful coastal suburb of Hove, Townsend Park offers a welcoming and supportive environment for both residents and team members. Surrounded by beautifully maintained gardens and stunning ocean views, this charming village provides a unique workplace setting just moments from Brighton Beach and the lively cafés and shops of Jetty Road. No two days are the same as you support village operations, assist residents, coordinate activities, and contribute to a positive and thriving community atmosphere.

As the Village Administrator, you’ll be the first point of contact for residents, guests, and contractors – providing exceptional customer service and ensuring the day-to-day operations of the village are seamless. You’ll work closely with the village team, supporting them across a range of administrative and operational tasks including:

• Providing warm, professional customer service to residents, visitors, and contractors
• Manage front-of-house reception, including phone enquiries, email correspondence, and visitor management
• Process invoices, purchase and other financial administration tasks in accordance with company procedure
• Coordinating contractor inductions and ensure EHS compliance
• Conducting resident welfare checks and follow up as needed
• Coordinate resident communications, newsletters, notices, events, and community activities
• Contribute to the planning and delivery of resident engagement programs and village events
• Helping organise and support community events and activities

Shifts

This role offers 3 days of work per week, working a total of 22.5 hours per week.

• Wednesday: 9am to 5pm
• Thursday: 9am to 5pm
• Friday: 9am to 5pm

Our preferred working days for this position are outlined above; however, we recognise the importance of flexibility and may be able to consider alternative arrangements for the right candidate. Please note that availability to work on Fridays is an essential requirement of this role.

About You

For this role, you will have excellent diligence and organisational skills, coupled with the ability to work autonomously to complete tasks. Your strong customer service skills will allow you to effectively consult with our residents and visitors.

To be successful in your application, you will have the following;

• Administration and demonstrated customer service experience
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and experience using databases or CRM systems
• Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
• Exceptional interpersonal skills and approachable personality that helps build trust and rapport with residents, families, and team members
• Be highly organised and able to prioritise competing tasks
• Ability to work independently while contributing positively to a collaborative team environment
• Willingness to learn and professionally develop
• A professional, initiative-taking and can-do attitude.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.