Village Receptionist

Anglicare Sydney; Sydney; On-site; AUD 60,000 - 70,000; Part time

Benefits offered by this job

Salary packaging benefits up to $15,9k

Accommodation & entertainment salary-t

Professional development

Discounts to retailers

Employee Assistance Program

Fitness Passport

Job summary

Anglicare Sydney is seeking a friendly Village Receptionist to join the Woolooware Shores village team in Sydney. The role is casual with flexible shifts across weekdays and weekends, offering a pathway to a permanent position.

You will be the first point of contact for residents, families and visitors, delivering excellent customer service and coordinating reception tasks with the Resident Services Manager.

Qualifications

• Minimum 2 years’ experience in customer service, reception or administrative role
• Strong communication and interpersonal skills
• Excellent customer service and a genuine desire to help others
• Good computer skills, including Microsoft Office applications
• Strong organisational skills and attention to detail
• Ability to build rapport with people from diverse backgrounds
• Current Driver’s Licence is essential

Responsibilities

• Welcome residents, visitors and contractors and direct them to the appropriate locations within the village
• Provide exceptional customer service and respond to enquiries promptly and professionally
• Support residents with information about village activities, events and services
• Safely operate the village buggy shuttle service to assist residents travelling throughout the community
• Support reception and administrative functions across the village
• Assist with newsletter preparation, notices and resident communications
• Help coordinate room set-ups and logistics for village events and activities
• Maintain accurate information and assist with general office administration
• Support village teams with a range of administrative and customer service tasks

Skills

Customer service

Reception

Administrative tasks

Microsoft Office

Tools

Microsoft Office

Job description

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen.

We are a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now, we’re extending our reach and impact even further.

As a Village Receptionist, you will be the welcoming face of our village community, providing exceptional customer service to residents, families and visitors. You will play an important role in creating a warm, friendly and supportive environment while helping residents stay connected to village life and activities.

Join a caring and collaborative team where kindness, community and resident wellbeing are at the heart of everything we do.

Your Opportunity

This is a casual opportunity based at Woolooware Shores, offering flexible shifts across weekdays and weekends with a potential to transition into a permanent role.

• As a Village Receptionist , you will be the first point of contact for residents, visitors, contractors and service providers, creating positive first impressions and delivering excellent customer service every day.
• Working closely with the Resident Services Manager and village teams, you will support day-to-day reception operations, assist residents with enquiries, coordinate administrative tasks and provide transportation (buggy shuttle)support within the village.

With warmth, professionalism and a customer-focused approach, you will:

Customer Service & Resident Support

• Welcome residents, visitors and contractors and direct them to the appropriate locations within the village
• Provide exceptional customer service and respond to enquiries promptly and professionally
• Support residents with information about village activities, events and services
• Build positive relationships with residents and contribute to a welcoming village atmosphere
• Safely operate the village buggy shuttle service to assist residents travelling throughout the community

Administration and Village Support

• Support reception and administrative functions across the village
• Assist with newsletter preparation, notices and resident communications
• Help coordinate room set-ups and logistics for village events and activities
• Maintain accurate information and assist with general office administration
• Support village teams with a range of administrative and customer service tasks

Safety and Workplace Culture

• Promote a safe, clean and welcoming environment for residents and visitors
• Follow workplace health and safety requirements and report hazards or incidents appropriately
• Support Anglicare’s Vision, Mission and Values through everyday interactions
• Foster a respectful, inclusive and community-focused workplace culture

What You will Bring

You are a friendly, approachable, and service-focused professional who enjoys interacting with people and creating positive customer experiences.

What’s required:

• Minimum 2 years’ experience in customer service, reception or administrative role
• Strong communication and interpersonal skills
• Excellent customer service skills and a genuine desire to help others
• Good computer skills, including Microsoft Office applications
• Strong organisational skills and attention to detail
• Ability to build rapport with people from diverse backgrounds
• Current Driver’s License is essential

What’s preferred

• Previous experience in aged care, retirement living,(not essential) hospitality or community services
• Experience working in a busy reception or front-of-house environment
• Experience supporting events, activities or community programs

You will thrive in this role if you are:

• Friendly, kind and patient
• Professional and approachable
• Highly organized and adaptable
• A strong team player
• Passionate about supporting older residents

Why Anglicare?

• We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people here who make it happen.
• At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.
• On top of that, here are just some of the tangible benefits you will enjoy in a career with us:
• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.
• Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career, that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities and cultural backgrounds.

Application Close Date: September 26, 2026