Resident Engagement Initiative Manager

Keyton; Sydney; Hybrid; AUD 65,000 - 85,000; Part time

Benefits offered by this job

Competitive salary

Hybrid work

Wellbeing days

Fitness passport

Rewards program

Benefits and discounts

Discounted health insurance

Vaccinations and skin checks

Team-focused culture

Job summary

Keyton is seeking a proactive Resident Engagement Coordinator to join the Residents Operations team. This 15-month fixed-term role requires travel to villages and a four-day work week, with hybrid work options from Sydney, Sunshine Coast or Melbourne.

You will lead planning, coordination and delivery of national engagement programs, strengthening resident wellbeing and connection across 15,000+ residents. Collaboration with village teams and stakeholders is essential.

Qualifications

• Excellent written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels.
• Experience preparing reports, presentations, and project documentation, highly regarded.
• Able to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead delivery of national engagement initiatives across Keyton villages, coordinating timelines, risks, and budgets.
• Drive participation and consistency of resident experience across the national portfolio.
• Manage resident satisfaction surveys, translate insights into improvements across villages.

Skills

Communication

Report writing

Project coordination

Team collaboration

MS Office

Driving licence

Tools

Microsoft Office Suite

Job description

Support the Resident Operations team in enhancing resident engagement and satisfaction across our retirement villages.

About Keyton:

Withover 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal:WeLead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Your Day on A Page

We have an exciting opportunity for a proactive and organised Resident Engagement Coordinator to join our Residents Operations team and lead the delivery of key national initiatives that support resident engagement and experience across our villages.

We welcome applications from candidates based in Sydney, the Sunshine Coast, or Melbourne. This is a 15-month fixed-term contract working 4 days per week, with regular weekly travel to villages required as part of the role.

As the Resident Engagement Coordinator, you will lead the planning, coordination and delivery of national programs and initiatives that enrich the lives of more than 15,000 residents across Keyton communities.

Working closely with residents, village teams and corporate stakeholders, you will bring to life a diverse portfolio of engagement, wellbeing and communication initiatives designed to strengthen connection, celebrate resident achievements and create thriving village communities.

How You’ll Make an Impact:

Reporting to the National Resident Engagement Manager, you will be responsible for:

• Lead the delivery of assigned initiatives, collaborating with stakeholders to define project scope, manage timelines, mitigate risks, coordinate teams, and ensure successful outcomes are delivered on time and within budget
• Partnering with village teams to drive participation, increase awareness and ensure a consistent resident experience across Keyton's national portfolio
• Managing the delivery and analysis of resident satisfaction surveys, gathering valuable feedback and translating insights into meaningful improvements across villages
• Support continuous improvement by monitoring initiative outcomes and reporting on progress and opportunities for enhancement
• Prepare project documentation, reports, presentations, and status updates
• Represent Keyton professionally at village events, community functions, and stakeholder engagements as required
• Ensure compliance with organisational policies, regulatory requirements, and workplace health and safety standards
• Identifying opportunities to introduce new programs, events and engagement strategies that enhance resident wellbeing, connection and sense of belonging

Your projects may include:

• Delivering programs supporting residents to pursue new interests, launch community projects and bring creative ideas to life through funding and village support
• Managing the production of Keyton's resident newsletter, showcasing inspiring resident stories, village achievements and community highlights from across the country
• Coordinating the monthly puzzle books, providing engaging recreational content that promotes wellbeing, enjoyment and social connection
• Overseeing national resident recognition programs, including milestone celebrations
• Planning and delivering resident competitions and events, including the Keyton Resident Art Competition, creative showcases and other community engagement initiatives
• Supporting ongoing adoption and enhancement of the resident technologies to stay informed and connected

This is a highly visible role that combines project management, stakeholder engagement, communications and community building, providing the opportunity to make a genuine impact on the daily lives of residents and contribute to creating places where communities thrive.

About You

• Excellent written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels
• Experience preparing reports, presentations, and project documentation, highly regarded
• The ability to manage competing priorities in a fast-paced environment
• A collaborative mindset and a flexible, solutions-focused approach
• Have excellent computer skills (confident with the use of Microsoft Office Suite and other computer systems
• Current Driver Licence – Ability to travel to various villages when required

Keyton Perks & Benefits

• Competitive salary and bonus scheme
• A supportive and friendly work environment
• Hybrid working environment – opportunity to work from home
• 4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave!
• Fitness Passport for you and your family
• Reward & recognition services
• Excellent company benefits and discounts on offer
• Discounted health insurance, annual vaccinations and skin checks
• Be part of a team that values innovation, compassion, and making a difference

Ready to Unlock your Future with Keyton?

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.