Vietnamese Speaking Loan Processor

seek.com.au; St. Albans (VT); On-site; AUD 60,000 - 80,000; Full time

Job summary

Seek in Geelong is seeking a Mortgage Administrative Assistant to support brokers in preparing loan applications and liaising with lenders. You will gather documents, provide top-notch client service, and help generate leads with referral partners.

Ideal candidates have 6 months of customer service or admin experience, strong bilingual (Vietnamese/English) communication, and proficiency in mortgage software and CRMs. A team player with a proactive attitude will excel in this role.

Qualifications

• At least 6 months experience in a customer service or administrative role.
• Strong communication and interpersonal skills with clients in Vietnamese and English.
• Excellent organisational skills and attention to detail.
• Proficient in using mortgage application and CRM software.
• Demonstrates a genuine interest in the mortgage/finance industry.
• Team player with a positive and proactive attitude.

Responsibilities

• Assist Mortgage Brokers in preparing and submitting loan applications.
• Liaise with lenders, clients and stakeholders to gather required documentation.
• Provide exceptional customer service throughout the mortgage process.
• Support brokers in generating leads and building relationships with referral partners.
• Make phone calls to potential clients to introduce services.
• Continuously learn about mortgage products and industry regulations.

Skills

Customer service

Communication

Bilingual Vietnamese/English

Organisational skills

Tools

CRM software

Mortgage application software

Job description

What you'll be doing

• Assisting Mortgage Brokers in the preparation and submission of loan applications
• Liaising with lenders, clients and other stakeholders to gather required documentation
• Providing exceptional customer service to our clients throughout the mortgage process
• Supporting the Mortgage Brokers in generating leads and building relationships with referral partners
• Make phone calls to potential clients to introduce services
• Continuously learning about the latest mortgage products and industry regulations

What we're looking for

• 6 months' experience in a customer service or administrative role, preferably within the finance or mortgage industry
• Strong communication and interpersonal skills, with the ability to build rapport with clients in both Vietnamese and English
• Excellent organisational skills and attention to detail
• Proficient in using mortgage application and CRM software
• A genuine interest in the mortgage and finance industry
• A team player with a positive and proactive attitude

About us

We are a leading mortgage broking firm, dedicated to helping our clients achieve their financial goals. With over 17 years of experience in the industry, we pride ourselves on our personalised approach, exceptional customer service, and a commitment to staying at the forefront of the ever-evolving mortgage landscape.