Vietnamese-Speaking Mortgage Processor - Client Liaison & Prep

seek.com.au; Geelong; On-site; AUD 60,000 - 80,000; Full time

Job summary

Seek in Geelong is seeking a Mortgage Administrative Assistant to support brokers in preparing loan applications and liaising with lenders. You will gather documents, provide top-notch client service, and help generate leads with referral partners.

Ideal candidates have 6 months of customer service or admin experience, strong bilingual (Vietnamese/English) communication, and proficiency in mortgage software and CRMs. A team player with a proactive attitude will excel in this role.

Qualifications

• At least 6 months experience in a customer service or administrative role.
• Strong communication and interpersonal skills with clients in Vietnamese and English.
• Excellent organisational skills and attention to detail.
• Proficient in using mortgage application and CRM software.
• Demonstrates a genuine interest in the mortgage/finance industry.
• Team player with a positive and proactive attitude.

Responsibilities

• Assist Mortgage Brokers in preparing and submitting loan applications.
• Liaise with lenders, clients and stakeholders to gather required documentation.
• Provide exceptional customer service throughout the mortgage process.
• Support brokers in generating leads and building relationships with referral partners.
• Make phone calls to potential clients to introduce services.
• Continuously learn about mortgage products and industry regulations.

Skills

Customer service

Communication

Bilingual Vietnamese/English

Organisational skills

Tools

CRM software

Mortgage application software

Job description

Seek in Geelong is seeking a Mortgage Administrative Assistant to support brokers in preparing loan applications and liaising with lenders. You will gather documents, provide top-notch client service, and help generate leads with referral partners.

Ideal candidates have 6 months of customer service or admin experience, strong bilingual (Vietnamese/English) communication, and proficiency in mortgage software and CRMs. A team player with a proactive attitude will excel in this role.