Victim Engagement Support Officer

Victorian Government; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

The Victorian Government's Department of Justice and Community Safety is seeking a Victim Engagement Support Officer in Melbourne. You will help teams support victims and ensure agencies uphold rights, while focusing on respectful, trauma-informed service delivery.

You'll prepare letters, reports and records; organise meetings; research issues; and contribute to timely services. A relevant tertiary qualification is preferred, with fixed-term, full-time employment until 30 June 2028 and salary

Qualifications

• experience in administration, operations or client support within a service setting
• skills in case management and electronic document systems
• ability to work independently and with others, adapt to changing needs and solve problems
• clear communication and listening skills to handle difficult conversations and respect people from diverse backgrounds.

Responsibilities

• prepare clear letters, reports, briefings and records for complaints, investigations and consultation
• organise meetings, prepare materials and follow up actions across teams
• research issues and gather relevant information to help progress work
• provide respectful support that recognises victims' needs, experiences and the effects of trauma
• improve tools, records and work processes to help teams provide timely services.

Skills

Administration

Operations

Client support

Case management

Electronic document systems

Communication

Education

Relevant tertiary qualification

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/TBCOCTOBER2026

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Help protect victims' rights through practical administration and project support.
• Support work that gives victims a voice in Victoria's justice system.
• Build your skills across complaints, investigations and victim consultation.
• Bring your strengths to varied, meaningful work that supports fair treatment.
• Fixed-term, full-time role until 30th June 2028, earning $100,894 - $114,476 per year, plus super.

What you will do

As victim engagement support officer, you will help teams support victims and check how agencies uphold their rights. You will help the Victims of Crime Commissioner's office keep work on track.

You will:

• prepare clear letters, reports, briefings and records for complaints, investigations and consultation
• organise meetings, prepare materials and follow up actions across teams
• research issues and gather relevant information to help progress work
• provide respectful support that recognises victims' needs, experiences and the effects of trauma
• improve tools, records and work processes to help teams provide timely services.

About you

You do not need a mandatory qualification. You will ideally hold a relevant tertiary qualification.

You should also have:

• experience in administration, operations or client support within a service setting
• skills in case management and electronic document systems
• the ability to work independently and with others, adapt to changing needs and solve problems
• clear communication and listening skills to handle difficult conversations and respect people from diverse backgrounds.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Thursday 5 November 2026 at 11.59pm