Victim Support & Financial Aid Specialist

Department of Justice and Community Safety, Victoria

Melbourne

On-site

AUD 81,000 - 99,000

Full time

4 days ago

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Job summary

The Department of Justice and Community Safety, Victoria, is seeking a Financial Assistance Scheme Contact Centre Officer on a fixed-term, full-time basis until 30 June 2028. In this role you will help victims access financial assistance with care and respect, answer phone and online enquiries, and provide clear information to move them forward with confidence.

You will follow legislation and victim charter obligations, support trauma-informed services, and work with technologies like Salesforce

Qualifications

Experience providing empathetic and respectful support.
Knowledge of family violence, trauma-informed practice and victim services.
Experience using Salesforce or Genesys (case management systems).
Strong judgement and clear communication; commitment to cultural safety and inclusion.

Responsibilities

Provide clear advice about the financial assistance scheme.
Respond to phone and written enquiries with confidentiality and sensitivity.
Give accurate information about financial support and referral options.
Follow legislation, procedures and victim charter obligations while recognising family violence indicators.
Support culturally safe, trauma-informed services that put victims first.