Veterinary Practice Manager - Lead Ops & Client Care

MyVet Byron Bay; Byron Bay; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Attractive salary

Staff benefits

Flexible work hours

Leadership role in ops

Job summary

MyVet Byron Bay is seeking a hands-on Practice Manager to lead our Byron Bay clinic, shaping day-to-day operations, staff culture and client experience. You will work closely with the lead veterinarian and nursing team to foster a high-performing, engaged clinic environment.

The role offers ongoing leadership development, and the chance to drive service growth, marketing initiatives and compliance across the clinic.

Qualifications

• Previous management experience desirable (training and support provided).
• Minimum 5 years veterinary experience preferred but not essential.
• Passion for high standards of animal care and client services.
• Confident with practice management systems (EzyVet).
• Strong organisational, problem-solving and decision-making skills.
• Good understanding of workplace health & safety and employee obligations.
• Warm, genuine leadership style — you enjoy supporting people who care for animals.

Responsibilities

• Overseeing all business operations and veterinary services
• Provide exceptional front of house client services
• Leading on employee matters including recruitment, workforce planning, wellbeing, performance, and development
• Supporting client experience, loyalty initiatives, and service growth
• Contributing to marketing, digital services, and social media presence
• Managing budgets, stock control, procurement, and accounts
• Ensuring WHS compliance, facilities, equipment and presentation standards
• Supporting strategic direction and continuous improvement
• Championing new initiatives, projects, and technology
• Leading with transparency, collaboration, and a sense of fun

Skills

Leadership

Management exp

5+ yrs veterinary exp

Org & problem solving

Tools

EzyVet

Job description

MyVet Byron Bay is seeking a hands-on Practice Manager to lead our Byron Bay clinic, shaping day-to-day operations, staff culture and client experience. You will work closely with the lead veterinarian and nursing team to foster a high-performing, engaged clinic environment.

The role offers ongoing leadership development, and the chance to drive service growth, marketing initiatives and compliance across the clinic.