Practice Manager

VetPartners Australia Pty; Byron Bay; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Attractive salary and benefits

Flexible hours across 5 days

Culture of development and wellbeing

Job summary

MyVet Byron Bay in Byron Bay, NSW is seeking a dynamic Practice Manager to lead our veterinary clinic. This hands-on leadership role focuses on coordinating day-to-day operations, staff, and service delivery to ensure excellence in patient care and client experience.

You’ll work with the lead veterinarian and nursing team to build a high-performing, engaged clinic culture, oversee frontline client services, recruitment, workforce planning, budgeting, and continuous improvement initiatives.

Qualifications

• Experience in veterinary practice management is preferred.
• Strong organisational and decision-making skills.
• Excellent communication and client service orientation.

Responsibilities

• Oversee all clinic operations and veterinary services.
• Provide outstanding front of house client services.
• Lead employee matters including recruitment, workforce planning, wellbeing, performance and development.
• Support client experience, loyalty initiatives and service growth.
• Contribute to marketing, digital services and social media presence.

Skills

Leadership

People management

Recruitment

Workforce planning

Customer service

Tools

EzyVet

Job description

MyVet Byron BayByron Bay,NSW Full time RR-10887

We have a rare opportunity for a new Practice Manager to join our Byron Bay vet clinic. If you’re a dynamic and compassionate veterinary leader who thrives on supporting their team, high standards of care and customer experience, we’d love to hear from you.

Why Join Us

• Attractive salary and staff benefits
• Flexible work hours across 5 days
• A culture built on development, wellbeing, growth and opportunity
• A leadership role where you can truly shape clinic operations, client experience and veterinary care standards

About Us

MyVet Byron Bay is known for community trust and delivering a high standard of veterinary care across Northern New South Wales. Our vet clinic includes a spacious reception, 2 consult rooms, treatment room, surgical theatres, lab and pharmacy, separate cat and dog wards — plus staff kitchen and lounge.

Our veterinarians work alongside our nursing and client care team. We offer routine GP services along with urgent care and advanced surgery.

We believe in team spirit and culture as animal carers, sharing genuine respect, collaboration, and compassion for each other and our clients.

About The Role

This is a hands-on leadership role where your success comes from planning and coordinating the day-to-day operations, people and services of the clinic. You’ll work closely with the lead veterinarian and nursing team to build a high-performing and engaged clinic environment.

You will enjoy a varied role that includes:

• Overseeing all business operations and veterinary services
• Provide exceptional front of house client services
• Leading on employee matters including recruitment, workforce planning, wellbeing, performance, and development
• Supporting client experience, loyalty initiatives, and service growth
• Contributing to marketing, digital services, and social media presence
• Managing budgets, stock control, procurement, and accounts
• Ensuring WHS compliance, facilities, equipment and presentation standards
• Supporting strategic direction and continuous improvement
• Championing new initiatives, projects, and technology
• Leading with transparency, collaboration, and a sense of fun

About You

• Previous management experience desirable (training and support provided)
• Minimum 5 years veterinary experience preferred but not essential
• Passion for high standards of animal care and client services
• Confident with practice management systems (we use EzyVet)
• Strong organisational, problem-solving and decision‑making skills
• Good understanding of workplace health & safety and employee obligations
• Warm, genuine leadership style — you enjoy supporting people who care for animals

About Us

We’re looking for a motivated but down‑to‑earth leader who wants to make a real difference to our clinic and community care.

Level 2, Building A, The Park Estate, 5 Talavera Road, Macquarie Park, NSW 2113