Practice Manager

VetPartners Australia and New Zealand; Talofa; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary & benefits

Flexible hours

Culture of development

Leadership role

Job summary

VetPartners Australia and New Zealand is seeking a Practice Manager for our Byron Bay clinic to lead daily operations and guide a high-performing team. You will partner with the lead veterinarian and nursing staff to maintain a patient- and client-centered clinic with strong operational discipline.

You will oversee business operations, ensure excellent front-of-house service, and drive workforce planning, wellbeing and development while contributing to marketing and service growth.

Qualifications

• Hands-on leadership overseeing clinic operations and team performance.
• Experience in managing multi-disciplinary veterinary teams preferred.
• Strong focus on client experience and care standards.

Responsibilities

• Oversee all business operations and veterinary services.
• Provide exceptional front-of-house client services.
• Lead recruitment, workforce planning and staff development.
• Support client experience, loyalty initiatives and service growth.
• Contribute to marketing, digital services and social media presence.
• Manage budgets, stock control, procurement and accounts.
• Ensure WHS compliance, facilities and presentation standards.
• Drive continuous improvement and new initiatives.

Skills

Leadership

Operations management

Customer service

People development

Budgeting

Procurement

Strategic planning

WHS compliance

Tools

EzyVet

Job description

We have a rare opportunity for a new Practice Manager to join our Byron Bay vet clinic. If you're a dynamic and compassionate veterinary leader who thrives on supporting their team, high standards of care and customer experience, we'd love to hear from you.

Why Join Us

• Attractive salary and staff benefits
• Flexible work hours across 5 days
• A culture built on development, wellbeing, growth and opportunity
• A leadership role where you can truly shape clinic operations, client experience and veterinary care standards

About Us

MyVet Byron Bay is known for community trust and delivering a high standard of veterinary care across Northern New South Wales. Our vet clinic includes a spacious reception, 2 consult rooms, treatment room, surgical theatres, lab and pharmacy, separate cat and dog wards - plus staff kitchen and lounge.

Our veterinarians work alongside our nursing and client care team. We offer routine GP services along with urgent care and advanced surgery.

We believe in team spirit and culture as animal carers, sharing genuine respect, collaboration and compassion for each other and our clients.

About The Role

This is a hands-on leadership role where your success comes from planning and coordinating the day-to-day operations, people and services of the clinic. You'll work closely with the lead veterinarian and nursing team to build a high-performing and engaged clinic environment.

You will enjoy a varied role that includes:

• Overseeing all business operations and veterinary services
• Provide exceptional front of house client services
• Leading on employee matters including recruitment, workforce planning, wellbeing, performance, and development
• Supporting client experience, loyalty initiatives, and service growth
• Contributing to marketing, digital services, and social media presence
• Managing budgets, stock control, procurement, and accounts
• Ensuring WHS compliance, facilities, equipment and presentation standards
• Supporting strategic direction and continuous improvement
• Championing new initiatives, projects, and technology
• Leading with transparency, collaboration, and a sense of fun

About You

• Previous management experience desirable (training and support provided)
• Minimum 5 years veterinary experience preferred but not essential
• Passion for high standards of animal care and client services
• Confident with practice management systems (we use EzyVet)
• Strong organisational, problem-solving and decision-making skills
• Good understanding of workplace health & safety and employee obligations
• Warm, genuine leadership style - you enjoy supporting people who care for animals

About Us

We're looking for a motivated but down-to-earth leader who wants to make a real difference to our clinic and community care.