Practice Manager — Lead Veterinary Clinic Operations

VetPartners Australia Pty; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

Health & wellbeing support

Discounts on pet care

Pet insurance discounts

Career development pathways

Job summary

Port Melbourne Vet, part of VetPartners Australia, is seeking a experienced Practice Manager to lead a busy, friendly clinic near the beach in Port Melbourne, VIC. You will shape clinic operations, coach a dedicated team of vets and nurses, and own the culture and performance.

You will work with a Regional Manager, oversee rostering, stock, budgets, and KPIs, and ensure outstanding client service. This role offers stability, autonomy, and a strong network behind you.

Qualifications

• 1–2 years' experience in a Practice Manager or comparable role
• Veterinary background required; veterinary nursing background preferred
• Certificate IV in Veterinary Nursing or strong experience in lieu of formal qualifications
• Confident people leader with a coaching and mentoring approach
• Strong financial acumen, including budgets, KPIs, and business performance

Responsibilities

• Leading, coaching, and supporting a team of veterinarians, nurses, and support staff
• Managing clinic operations including rostering, stock control, systems, and compliance
• Overseeing financial performance - budgets, P&L, KPIs, and reporting
• Driving a high standard of client experience and service excellence
• Managing HR functions including recruitment, onboarding, performance management, and development
• Handling client feedback and complaints with professionalism and care
• Working in partnership with the Lead Vet and Head Nurse to align clinical and operational goals

Skills

People leadership

Coaching & mentoring

Client communication

HR & recruitment

Financial acumen

Practice management systems

Education

Certificate IV in Veterinary Nursing

Tools

EzyVet

Job description

Port Melbourne Vet, part of VetPartners Australia, is seeking a experienced Practice Manager to lead a busy, friendly clinic near the beach in Port Melbourne, VIC. You will shape clinic operations, coach a dedicated team of vets and nurses, and own the culture and performance.

You will work with a Regional Manager, oversee rostering, stock, budgets, and KPIs, and ensure outstanding client service. This role offers stability, autonomy, and a strong network behind you.