Veterinary Client Services Specialist — Flexible Part-Time Shifts

Small Animal Specialist Hospital; Central Coast; Sur place; AUD 30 000 - 39 000; Temps partiel

Avantages offerts par ce poste

Competitive hourly rates

Shift penalties

Excellent work life balance

Roster flexibility

Career growth opportunities

Hands-on training

Résumé du poste

Small Animal Specialist Hospital – Tuggerah NSW is seeking a Client Service Officer to welcome clients and their pets. This part-time role sits at the front of a busy, 24/7 hospital environment, handling reception, calls, bookings and payments with empathy and efficiency.

Ideal candidates have 2+ years in a high-volume customer-facing role, excellent communication, and the ability to work a 10-shift fortnight including every second weekend, with shifts from 6am to 2am as needed.

Qualifications

• At least 2 years' experience in a high-volume reception or administrative customer facing role.
• Excellent communication skills – both verbal and written.
• Ability to commit to a 10 shift structure with hours anywhere between 6am - 2am.

Responsabilités

• Front of house duties (greeting clients and managing waiting rooms).
• Managing high-volume calls and emails across multiple systems.
• Coordination and booking appointments across departments.
• Act as liaison between clients and clinical staff.
• Handling payments, including processing insurance claims.
• Request results, samples, and documentation from third parties.

Connaissances

Customer service

Communication

multitasking

Description du poste

Small Animal Specialist Hospital – Tuggerah NSW is seeking a Client Service Officer to welcome clients and their pets. This part-time role sits at the front of a busy, 24/7 hospital environment, handling reception, calls, bookings and payments with empathy and efficiency.

Ideal candidates have 2+ years in a high-volume customer-facing role, excellent communication, and the ability to work a 10-shift fortnight including every second weekend, with shifts from 6am to 2am as needed.