Client Services Officer

Small Animal Specialist Hospital; Central Coast; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly rates

Shift penalties

Excellent work life balance

Roster flexibility

Career growth opportunities

Hands-on training

Job summary

Small Animal Specialist Hospital – Tuggerah NSW is seeking a Client Service Officer to welcome clients and their pets. This part-time role sits at the front of a busy, 24/7 hospital environment, handling reception, calls, bookings and payments with empathy and efficiency.

Ideal candidates have 2+ years in a high-volume customer-facing role, excellent communication, and the ability to work a 10-shift fortnight including every second weekend, with shifts from 6am to 2am as needed.

Qualifications

• At least 2 years' experience in a high-volume reception or administrative customer facing role.
• Excellent communication skills – both verbal and written.
• Ability to commit to a 10 shift structure with hours anywhere between 6am - 2am.

Responsibilities

• Front of house duties (greeting clients and managing waiting rooms).
• Managing high-volume calls and emails across multiple systems.
• Coordination and booking appointments across departments.
• Act as liaison between clients and clinical staff.
• Handling payments, including processing insurance claims.
• Request results, samples, and documentation from third parties.

Skills

Customer service

Communication

multitasking

Job description

Small Animal Specialist Hospital – Tuggerah NSW

Part time client services officer.
Must be available between 6am - 2am Mon/Tues/Thurs/Fri and every second weekend

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment.

We're currently seeking a Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you!

About the Role:

This is not your average reception role — working at SASH you'll be part of a fast-paced, 24/7 emergency and specialist hospital where every day presents new challenges and the opportunity to make a real difference.

• Front of house duties (e.g. greeting clients and managing waiting rooms)
• Managing a high-volume calls and emails across multiple systems
• Coordination and booking appointments across various departments
• Act as a liaison between clients and clinical staff
• Handling of cash, EFTPOS and other payments, including processing insurance claims
• Request results, samples, and documentation from third parties

Part time client services officer.
Must be available between 6am - 2am Mon/Tues/Thurs/Fri and every second weekend

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment.

We're currently seeking a Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you!

About the Role:

This is not your average reception role — working at SASH you'll be part of a fast-paced, 24/7 emergency and specialist hospital where every day presents new challenges and the opportunity to make a real difference.

• Front of house duties (e.g. greeting clients and managing waiting rooms)
• Managing a high-volume calls and emails across multiple systems
• Coordination and booking appointments across various departments
• Act as a liaison between clients and clinical staff
• Handling of cash, EFTPOS and other payments, including processing insurance claims
• Request results, samples, and documentation from third parties

Part time will operate on a6 shifts per fortnightincludingevery second weekendas per below:

• Saturday and Sunday (fortnightly): 12pm – 10pm
• Thursday and Friday:12pm – 10pm
• Monday and Tuesday: 10am - 8pm

Please note, shift structure can be subject to change that may require future flexibility to support hours between 6.00am - 2.00am.

About You:

As a successful applicant you will be a team player with a proactive mindset, ready to take on a role that is both challenging and deeply rewarding.
You thrive in a busy environment and are passionate about providing a high level of service to both clients and their pets.

• At least 2 years' experience in a high-volume reception or administrative customer facing role.
• Ability to commit to 10 shift structure with hours anywhere between 6am - 2am
• Excellent communication skills – both verbal and written
• Strong initiative and ability to prioritise tasks in a busy environment
• A natural ability to stay calm and empathetic, even under pressure
• A passion for animals and delivering outstanding customer service

Why Join SASH?

• Competitive hourly rates and fantastic shift penalties!
• Excellent work life balance and roster flexibility.
• Great opportunities to grow your career in the near future
• Work alongside a supportive team with hands on training provided.