Veterinary Client Services Specialist

Greencrosspetwellnesscompany; Strathfield Municipal Council; Vor Ort; AUD 42.000 - 62.000; Teilzeit

Benefits dieser Stelle

Above-award remuneration

Career progression

Employee discounts across ARH, Greenco

Supportive team environment

Make a difference to pets and families

Zusammenfassung

Animal Referral Hospital (ARH) Sydney is seeking a friendly Customer Service Representative for casual and part-time roles across our Greater Western Sydney (Minchinbury) and Homebush sites. You will be the first point of contact for clients, handling calls, emails, and inquiries with compassion and professionalism while supporting appointments, billing, and records.

Veterinary experience is valued but not required.

Qualifikationen

• Previous experience in customer service, reception, or client-facing roles
• Strong communication and interpersonal skills
• Excellent organisational and administration abilities
• A calm, professional, and compassionate approach
• The ability to manage multiple priorities and work effectively within a team
• A commitment to delivering exceptional customer experiences
• Experience in veterinary, healthcare, or specialist services is highly regarded but not essential

Aufgaben

• Welcome clients and patients with warmth, empathy, and professionalism
• Manage incoming calls, emails, and enquiries
• Coordinate appointments, referrals, and admissions
• Support emergency presentations and patient arrivals
• Assist with estimates, billing, and payment processing
• Communicate effectively with veterinarians, nurses, and support teams
• Maintain accurate client records and documentation
• Help deliver an exceptional experience throughout every stage of the client journey

Kenntnisse

Customer service

Communication

Organisation

Teamwork

Compassion

Jobbeschreibung

Animal Referral Hospital (ARH) Sydney is seeking a friendly Customer Service Representative for casual and part-time roles across our Greater Western Sydney (Minchinbury) and Homebush sites. You will be the first point of contact for clients, handling calls, emails, and inquiries with compassion and professionalism while supporting appointments, billing, and records.

Veterinary experience is valued but not required.