Customer Service Representative - ARH Sydney

Greencross Pet Wellness Company; Sydney; On-site; AUD 34,000 - 48,000; Part time

Job summary

ARH Sydney is seeking a Customer Service Representative to join our busy specialist and emergency veterinary hospital. If you value compassionate client care and clear communication, you will be the first friendly face our clients meet.

You will handle calls and emails, coordinate appointments and admissions, support billing, and help ensure a smooth client journey across ARH sites in Sydney and the broader Greencross network.

Qualifications

• Experience in customer service, reception, or client-facing roles.
• Strong communication and interpersonal skills.
• Excellent organisational and administration abilities.
• Calm, professional and compassionate approach.
• Ability to manage multiple priorities and work effectively within a team.
• Commitment to delivering exceptional customer experiences.

Responsibilities

• Welcome clients and patients with warmth, empathy, and professionalism.
• Manage incoming calls, emails, and enquiries.
• Coordinate appointments, referrals, and admissions.
• Support emergency presentations and patient arrivals.
• Assist with estimates, billing, and payment processing.
• Communicate effectively with veterinarians, nurses, and support teams.
• Maintain accurate client records and documentation.
• Help deliver an exceptional experience throughout the client journey.

Skills

Client-facing experience

Strong communication

Interpersonal skills

Organisational abilities

Calm and compassionate demeanor

Multitasking in a team

Job description

Customer Service Representative - ARH Sydney

• Part-time

Animal Referral Hospital (ARH) Sydney

ARHGreater Western Sydney (Minchinbury) and ARH Homebush

At ARH, our Client Services Team is at the heart of everything we do.

Since opening in 1999 as New South Wales' first multi-specialist and 24-hour emergency veterinary hospital, we've supported thousands of pets, their families, and referring veterinarians through some of their most challenging moments.

As a Customer Service Representative, you will be one of the first people our clients meet and a critical part of their journey with us. Your compassion, professionalism, and communication skills will help create a positive experience for every client and patient who walks through our doors.

About the Role

Working as part of our busy specialist and emergency hospitals, you will:

• Welcome clients and patients with warmth, empathy, and professionalism
• Manage incoming calls, emails, and enquiries
• Coordinate appointments, referrals, and admissions
• Support emergency presentations and patient arrivals
• Assist with estimates, billing, and payment processing
• Communicate effectively with veterinarians, nurses, and support teams
• Maintain accurate client records and documentation
• Help deliver an exceptional experience throughout every stage of the client journey

About You

You are an experienced customer service professional who enjoys helping people and thrives in a fast-paced environment.

You will bring:

• Previous experience in customer service, reception, or client-facing roles
• Strong communication and interpersonal skills
• Excellent organisational and administration abilities
• A calm, professional, and compassionate approach
• The ability to manage multiple priorities and work effectively within a team
• A commitment to delivering exceptional customer experiences

Experience in veterinary, healthcare, or specialist services is highly regarded but not essential.

Why Choose ARH?

With ARH Sydney, working across our Greater Western Sydney site and our Homebush site, you'll become part of one of Australia's most established specialist and emergency veterinary hospitals, working alongside dedicated professionals who are passionate about patient care.

As part of our team, you'll have opportunities to:

• Develop advanced client service and communication skills
• Work closely with Specialists, Emergency Clinicians, Nurses, and Hospital Leadership
• Access ongoing training and development opportunities
• Explore future pathways into Client Services Leadership, Hospital Administration, and Practice Management
• Collaborate with teams across our ARH network in Homebush, Minchinbury, Gosford, Wollongong, and Canberra
• Access broader career opportunities across the Greencross Pet Wellness Group

What We Offer

• Above-award remuneration
• Career progression opportunities
• Employee discounts across ARH Hospitals, Greencross Vets, and Petbarn
• A supportive and collaborative team environment
• The opportunity to make a genuine difference to pets and their families every day

Proudly Part of the Greencross Pet Wellness Group

ARH is proud to be part of the Greencross Pet Wellness Group, Australia's largest integrated pet care network.

Our family includes:

• Animal Referral Hospital (ARH)
• Greencross Vets
• Petbarn

Together, we provide a complete continuum of care for pets and their families while creating unique opportunities for career growth and professional development.

What truly sets ARH Sydney apart is our people.

Many of our team members have been with us for more than a decade, reflecting the supportive environment, opportunities for growth, and strong sense of teamwork we have built together.

If you're passionate about customer service, enjoy helping people through meaningful moments, and want to be part of a team that values compassion, professionalism, and collaboration, we'd love to hear from you.