Veterinary Client Experience Specialist | Part-Time

Greencross Vets; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Petbarn discounts

EAP (Employee Assistance Program)

Fitness Passport

Job summary

Greencross Para Vista is seeking a Customer Relations Team Member (Veterinary Receptionist) for a part-time role (~30 hours per week). You will greet clients, manage bookings, answer calls, assist with admissions and discharges, handle payments, and support the veterinary team with administrative tasks, ensuring a warm, professional client experience.

You’ll be the welcoming face and polite voice for clients and patients, navigating routine visits and emergencies with empathy, organization, and

Qualifications

• Experience in veterinary industry
• Strong customer service skills
• Ability to manage appointments and bookings
• Calm, professional, and compassionate in busy environments
• Reliable and punctual

Responsibilities

• Greet clients and patients warmly and professionally
• Manage appointment bookings and scheduling
• Answer phone calls and respond to enquiries
• Support admissions, discharges, and client communications
• Process payments and maintain accurate records
• Assist veterinarians and nurses with administrative tasks
• Provide guidance on preventative healthcare and parasite control
• Contribute to efficient daily clinic operations
• Build strong relationships with clients and their pets
• Deliver exceptional service during routine and challenging visits

Skills

Customer service

Reception

Appointment bookings

Administrative tasks

Communication skills

Team player

Job description

Greencross Para Vista is seeking a Customer Relations Team Member (Veterinary Receptionist) for a part-time role (~30 hours per week). You will greet clients, manage bookings, answer calls, assist with admissions and discharges, handle payments, and support the veterinary team with administrative tasks, ensuring a warm, professional client experience.

You’ll be the welcoming face and polite voice for clients and patients, navigating routine visits and emergencies with empathy, organization, and