APS 4 Finance Officer

Australian Department of Veterans' Affairs; Canberra; On-site; AUD 86,000 - 91,000; Full time

Job summary

Australian Department of Veterans' Affairs – Canberra ACT is seeking staff for the Approved Accounts section, a team of about 30 handling Rehabilitation and Compensation invoices across multiple Acts. The role operates an 1800 call line and collaborates with other sections to ensure financial management and compliance.

Key duties include handling queries by phone or email, prioritising workloads, and using financial systems to reconcile data, while contributing to process improvements and

Qualifications

• Australian citizen under the Public Service Act 1999 section 22(8)
• Baseline Vetting (AGSVA) security clearance as a minimum
• Location: Canberra, ACT

Responsibilities

• Respond to queries or escalated client enquiries via telephone, email, and/or in writing in a professional and timely manner.
• Manage prioritisation of own workloads, checking accuracy of information, work and advice, to effectively meet agreed targets and performance standards
• Use financial management and business systems to capture, research, analyse and reconcile data.
• Work collaboratively and contribute to team goals and objectives, establish rapport and maintain internal and external relationships.
• Actively participate in business improvement and change management with a customer/client focus.
• Undertake ad hoc tasks within your area of expertise as required

Job description

Australian Department of Veterans' Affairs – Canberra ACT

6d ago , from Australian Department of Veteran's Affairs

• Salary Range: $85,610 - $91,309 + 15.4% employer super contribution
• This vacancy has been identified to participate in VetPaths

• Location: Canberra, ACT
• Salary Range: $85,610 - $91,309 + 15.4% employer super contribution
• This vacancy has been identified to participate in VetPaths

JOB OVERVIEW

The Approved Accounts section is made up of approx. 30 staff responsible for payment of Rehabilitation and Compensation invoices across Veterans’ Entitlements Act, Safety Rehabilitation and Compensation Act and Military Rehabilitation and Compensation Act. Our team is a well skilled and diverse team dedicated to continuous improvement and the provision of subject matter expertise, we rely on each other’s knowledge and strengths to ensure high quality and timely advice is provided and achieve customer focussed results.

We operate an 1800 call line for accounts related queries with staff rostered from 8.30am to 5pm each weekday.

We work collectively and in conjunction with other sections across DVA to ensure financial management and compliance requirements are met.

DUTIES

• Respond to queries or escalated client enquiries via telephone, email, and/or in writing in a professional and timely manner.
• Manage prioritisation of own workloads, checking accuracy of information, work and advice, to effectively meet agreed targets and performance standards
• Use financial management and business systems to capture, research, analyse and reconcile data.
• Work collaboratively and contribute to team goals and objectives, establish rapport and maintain internal and external relationships.
• Actively participate in business improvement and change management with a customer/client focus.
• Undertake ad hoc tasks within your area of expertise as required

ELIGIBILITY

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
• Any successful candidate external to DVA offered employment will be required to undergo pre-engagement screening checks, even if they currently have a security clearance. The screening checks are conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
• Any successful candidate will be required to obtain and/or maintain, a Baseline Vetting (AGSVA) security clearance as a minimum.

NOTES

This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:

• Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS
• Aboriginal and Torres Strait Islander peoples
• People with disability
• People who identify as LGBTQIA+
• People from culturally and linguistically diverse backgrounds

We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You’re joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.

The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support. More information can be found on the DVA Website.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you. Further information can be found at https://www.apsc.gov.au/recruitability.

CANDIDATE INFORMATION PACK

The candidate information pack is available below.

Candidate Information Pack Opens in new window

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