Frontline Service Support Officer — Government (Veterans)

Synaco; Hobart; On-site; AUD 62,000 - 76,000; Full time

Benefits offered by this job

24-month contract

Flexible working arrangements by 1-1/2

Veterans support and family services

Job summary

Synergie Australia is seeking an experienced Service Support Officer to provide frontline reception and administrative support within a health or government service in Hobart. The role focuses on delivering professional client interactions, managing appointments, and coordinating with multidisciplinary teams.

You will handle enquiries via phone, email, and SMS, maintain records, and assist with referrals, meetings, and internal workflows.

Qualifications

• Experience supporting business operations and service delivery within a health service or government environment.
• Strong written and verbal communication skills.

Responsibilities

• Provide professional frontline service at reception.
• Respond to enquiries by telephone, email and SMS.
• Welcome clients and visitors attending appointments.
• Provide information and options in accordance with procedures.
• Refer enquiries to the appropriate service delivery team.
• Coordinate appointments through the Client Management System.
• Support client allocations, referrals and service satisfaction activities.
• Maintain accurate records and complete data-entry tasks.
• Provide administrative support to multidisciplinary clinical teams.
• Assist with group treatment and educational programs.
• Coordinate internal meetings and community-based events.
• Support external referrals and contracted health providers.
• Manage regional correspondence, deliveries and workflow activities.
• Arrange approved travel and process invoices.
• Raise resource requests and follow up property or maintenance matters.
• Assist with quality-assurance and operational reporting.
• Maintain confidentiality when working with sensitive client information.

Skills

Frontline reception

Customer service

Administrative skills

Data-entry

Policy compliance

Confidentiality

Tools

Client Management System

Job description

Synergie Australia is seeking an experienced Service Support Officer to provide frontline reception and administrative support within a health or government service in Hobart. The role focuses on delivering professional client interactions, managing appointments, and coordinating with multidisciplinary teams.

You will handle enquiries via phone, email, and SMS, maintain records, and assist with referrals, meetings, and internal workflows.