Finance Officer (APS4) – Veteran Services & Payments

Australian Department of Veterans' Affairs; Canberra; On-site; AUD 86,000 - 91,000; Full time

Job summary

Australian Department of Veterans' Affairs – Canberra ACT is seeking staff for the Approved Accounts section, a team of about 30 handling Rehabilitation and Compensation invoices across multiple Acts. The role operates an 1800 call line and collaborates with other sections to ensure financial management and compliance.

Key duties include handling queries by phone or email, prioritising workloads, and using financial systems to reconcile data, while contributing to process improvements and

Qualifications

• Australian citizen under the Public Service Act 1999 section 22(8)
• Baseline Vetting (AGSVA) security clearance as a minimum
• Location: Canberra, ACT

Responsibilities

• Respond to queries or escalated client enquiries via telephone, email, and/or in writing in a professional and timely manner.
• Manage prioritisation of own workloads, checking accuracy of information, work and advice, to effectively meet agreed targets and performance standards
• Use financial management and business systems to capture, research, analyse and reconcile data.
• Work collaboratively and contribute to team goals and objectives, establish rapport and maintain internal and external relationships.
• Actively participate in business improvement and change management with a customer/client focus.
• Undertake ad hoc tasks within your area of expertise as required

Job description

Australian Department of Veterans' Affairs – Canberra ACT is seeking staff for the Approved Accounts section, a team of about 30 handling Rehabilitation and Compensation invoices across multiple Acts. The role operates an 1800 call line and collaborates with other sections to ensure financial management and compliance.

Key duties include handling queries by phone or email, prioritising workloads, and using financial systems to reconcile data, while contributing to process improvements and