Veteran Health Services Receptionist

Australian Veteran Health Services; Queensland; On-site; AUD 42,000 - 56,000; Full time

Job summary

Australian Veteran Health Services is seeking a Receptionist at their Springfield QLD site to be the first point of contact for veterans, visitors, and healthcare professionals. You will handle reception operations, phone systems, appointment scheduling, patient inquiries, and general admin support to ensure a smooth, confidential patient experience.

Proficiency with medical bookings software and MS Office is preferred, and you will contribute to maintaining accurate records, processing Medicare

Qualifications

• Proven experience using medical bookings software.
• Proficient with Microsoft Office.
• Eligible to work in Australia.

Responsibilities

• Maintain a clean, welcoming and functional reception area.
• Provide a warm and professional experience for veterans and visitors, enhancing their overall experience by creating a welcoming environment and addressing their needs attentively.
• Assist veterans and stakeholders by handling incoming queries and contact, swiftly and confidently, ensuring high levels of satisfaction through accurate and clear communication.
• Process and coordinate all incoming calls, redirecting information and details to the appropriate areas of the business.
• Use AVHS administrative technology and systems proficiently, keeping up to date on any changes to improve operational outcomes.
• Schedule patient appointments accurately and promptly.
• Promptly respond to and vet emails.
• Maintain and process precise and up-to-date patient information and details.
• Handle all general administrative tasks ensuring compliance with best practices and clinic standards.
• Safeguard patient records and business information by upholding confidentiality and information security.

Skills

Interpersonal skills

Independent work

Team collaboration

Customer service

Tools

Best Practice software

Microsoft Office

Job description

Australian Veteran Health Services is seeking a Receptionist at their Springfield QLD site to be the first point of contact for veterans, visitors, and healthcare professionals. You will handle reception operations, phone systems, appointment scheduling, patient inquiries, and general admin support to ensure a smooth, confidential patient experience.

Proficiency with medical bookings software and MS Office is preferred, and you will contribute to maintaining accurate records, processing Medicare