Clinic Operations Lead for Veterans Health

Australian Veteran Health Services; Queensland; On-site; AUD 90,000 - 120,000; Full time

Job summary

Australian Veteran Health Services is seeking a Practice Manager for its Springfield clinic in Queensland. You will lead bookings, reception and administration, billing, and overall non-clinical operations in collaboration with the Senior Operations Manager and Clinical Manager.

The role requires 3–5 years in practice management and a strong background in healthcare operations, budgeting, and team leadership, with a focus on compliant billing and service delivery.

Qualifications

• 3-5 years' experience in practice management, administration leadership or business operations, ideally in a medical or healthcare setting.
• Proven experience leading an administration/reception team, including performance management and rostering.
• Working knowledge of Medicare and/or DVA billing and claiming, or the ability to acquire this quickly.
• Financial acumen, including budget monitoring, reconciliation and reporting.
• Proficiency with practice management software (e.g., Best Practice) and Microsoft Office.
• Demonstrated experience managing operational performance within a healthcare environment.
• Experience developing and implementing systems, policies and process improvements.
• Experience interpreting and reporting operational and financial performance data.
• Strong stakeholder engagement and conflict resolution skills.
• Legal right to work in Australia.

Responsibilities

• Own the clinic's booking and scheduling systems, keeping patient and veteran flow efficient and appointment utilisation, wait times and non-attendance on track
• Ensure the practice management software is used accurately and consistently across the reception and administration team, and manage recall, reminder and DVA referral intake processes with the clinical team
• Monitor clinic revenue, expenditure, billing efficiency and claiming performance
• Contribute to budget development, financial forecasting and achievement of operational performance targets
• Lead the administration and reception team - training, performance, and day-to-day support - in partnership with Clinical Manager
• Lead recruitment, onboarding and retention activities for reception and administration staff, including workforce planning, succession planning, induction and performance development processes
• Monitor staffing levels and rostering requirements to ensure adequate clinic coverage, service continuity and operational efficiency
• Manage Medicare, DVA and private billing, claiming and reconciliation, and support procurement within delegated authority
• Coordinate day-to-day facility operations - maintenance, equipment and suppliers - and share responsibility for WHS across the clinic environment with the Clinical Manager
• Keep administrative processes - records, billing, correspondence - compliant with privacy legislation, AVHS policy and AGPAL/RACGP accreditation requirements

Skills

Practice management

Leadership

Budgeting

Billing knowledge

Stakeholder engagement

Policy implementation

People management

Tools

Best Practice

Microsoft Office

Job description

Australian Veteran Health Services is seeking a Practice Manager for its Springfield clinic in Queensland. You will lead bookings, reception and administration, billing, and overall non-clinical operations in collaboration with the Senior Operations Manager and Clinical Manager.

The role requires 3–5 years in practice management and a strong background in healthcare operations, budgeting, and team leadership, with a focus on compliant billing and service delivery.