Medical Receptionist

Serco; Ipswich City; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Free parking

Uniforms

Wellbeing support

Job summary

Serco supports the Amberley Health Centre at RAAF Amberley with essential clerical and administrative tasks to keep the clinic running smoothly.

The role focuses on managing health records, coordinating appointments, and assisting clinical staff within a multidisciplinary team, ensuring privacy and compliance standards are met.

Qualifications

• 1 year of full-time (or part-time equivalent) admin experience; medical setting is desirable.
• Completion of a medical terminology course from an RTO or willingness to complete.
• Strong written and verbal communication skills for multidisciplinary teamwork.
• Sound computer literacy with experience using electronic health record systems.

Responsibilities

• Provide fast, accurate clerical and administrative support to health staff and patients.
• Manage electronic and hard-copy health records in compliance with privacy and Defence policies.
• Coordinate appointments and liaise with internal/external health service providers.
• Prepare reports and update health and personnel management systems; assist with audits.
• Support daily clinic operations: filing, mail, photocopying, stationery orders.

Skills

Communication skills

Teamwork

Computer literacy

Education

Medical terminology course

Tools

EHR systems

Job description

Are you a personable medical receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.

What's On Offer

• Work-life balance - predictable hours, finish on time, Christmas & New Year Leave
• Safe, respectful environment - professional, health focused patient cohort
• Collaborative team - feel valued and supported in a multidisciplinary team
• No financial transactions - focus on clerical and administrative support only
• Civilian role - be part of the mission without wearing the uniform
• Practical perks - free parking and uniforms
• Wellbeing support - mental health resources and lifestyle discounts

About The Health Centre

Amberley Health Centre, located at RAAF Base Amberley - the largest Air Force base in Australia, just 50 minutes from Brisbane. The centre delivers healthcare services to over 6,500 RAAF members and includes primary medical, dental, nursing, physiotherapy, and mental health care. The standard operating hours are 07:30 - 15:30 Monday - Friday (depending on role requirements and specific craft groups required for weekend and on-call shifts).

Australian citizenship is a mandatory requirement for this role.

What You'll Do

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What You Bring

• Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Who We Are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.

Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ sites.