Venue Support Staff

Townsville City Council; Townsville City; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Long service leave

Salary sacrifice

Learning & development

Fitness Passport

Employee loyalty program

Employee assistance program

Superannuation contribution 13.5%

Job summary

Townsville City Council invites applications for Casual Venue Support Staff to join our Venues Team. You will help deliver events, concerts, meetings and sporting functions across our venues with a flexible, hands-on approach.

Join a dynamic team and support venue hirers, performers and the public while providing excellent customer service in a fast-paced, community-focused environment.

Qualifications

• Experience in events, venues, hospitality is valued.
• Willing to work across shifts including evenings and weekends.
• Ability to deliver high-quality customer service.
• Positive attitude and reliability.
• Able to work in a fast-paced environment.

Responsibilities

• Event and function setup and pack down (bump-in and bump-out).
• Venue presentation and operational support.
• Supervising venue bookings and hirer access.
• Monitoring events and responding to operational issues.
• Assisting clients, performers, contractors and members of the public.
• Providing high-quality customer service and resolving enquiries.
• Supporting the safe and efficient operation of Council venues.

Skills

Customer service

Reliability

Flexibility

Communication

Teamwork

Physical fitness

Job description

• Working with Children Blue Card required
• C Class Drivers Licence
• Flexible rostered shifts across weekdays, evenings and weekends
• Work across some of Townsville's premier venues and events

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Council's vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.

Our Vision:

A globally connected community driven by lifestyle and nature.

Our Purpose:

Grow Townsville

Our Values:

Safety, Excellence, Respect, Value, Enjoyment

About the Role

Love events, enjoy working with people, and thrive in a fast-paced environment?

Townsville City Council is seeking enthusiastic and reliable Casual Venue Support Staff to join our Venues Team. This is a varied and hands-on role supporting the delivery of events, functions, community activities, performances, meetings, conferences and sporting events across Council venues.

No two shifts are the same. One day you may be assisting with the setup of a community event, the next supporting a major performance, helping venue hirers access facilities, or ensuring everything runs smoothly during an evening function.

Working as part of a supportive team, you will play an important role in creating positive experiences for venue users, performers, event organisers and the community.

Your responsibilities may include:

• Event and function setup and pack down (bump-in and bump-out)
• Venue presentation and operational support
• Supervising venue bookings and hirer access
• Monitoring events and responding to operational issues
• Assisting clients, performers, contractors and members of the public
• Providing high-quality customer service and resolving enquiries
• Supporting the safe and efficient operation of Council venues

This is a fantastic opportunity to be part of the team that helps deliver events and experiences across Council's venues and community spaces.

You’ll gain exposure to a diverse range of events, work alongside experienced venue professionals, and enjoy a flexible casual role where every shift brings something different. Whether supporting a community function, major event, sporting fixture or cultural performance, you’ll be helping create memorable experiences for our community.

About You

We're looking for people who enjoy working with others, take pride in delivering great customer experiences, and can think on their feet.

You don't necessarily need extensive event industry experience. What matters most is your attitude, reliability and willingness to get involved.

The ideal applicant will demonstrate:

• Strong customer service skills and a friendly, professional approach
• Excellent attention to detail and the ability to take initiative
• Good judgement and problem-solving skills
• Confidence communicating with a wide range of people
• The ability to work independently and as part of a team
• Reliability, punctuality and a strong work ethic
• The physical capability to undertake manual tasks and event setup work
• Flexibility to work a variety of rostered shifts, including early mornings, evenings and weekends

Experience in events, venues, hospitality, community facilities, functions, customer service or recreational facilities will be highly regarded, however we welcome applicants from diverse backgrounds who are keen to learn.

For further information review the Position Description.

Closing Date: 11.45pm, Sunday 15th November 2026

What We Offer

• Long Service Leave available pro rata after seven years
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• * The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact**************@townsville.qld.gov.au or phone [phone]*** for a confidential discussion.