Venue Support Staff

Council Jobs; Townsville City; On-site; AUD 50,000 - 71,000; Full time

Benefits offered by this job

Long Service Leave

Salary Sacrifice

Learning and Development

Fitness Passport

Employee Loyalty Program

Employee Assistance Program

Job summary

Townsville City Council is seeking casual Venue Support Staff to assist with events, functions, and community activities across council venues. You will help with setup, access for hirers, and on-the-floor support to ensure smooth operations.

You’ll work in a fast-paced, customer-facing environment with shifts across weekdays, evenings and weekends. A positive attitude, reliability and willingness to get involved are essential.

Qualifications

• Excellent customer service skills and a friendly, professional approach.
• Strong attention to detail and initiative.
• Good judgement and problem-solving abilities.
• Confident communication with a wide range of people.
• Ability to work independently and as part of a team.

Responsibilities

• Event setup and pack down (bump-in/bump-out) across venues.
• Venue presentation and operational support during events.
• Supervise venue bookings and enable hirer access.
• Monitor events and respond to operational issues.
• Provide high-quality customer service and resolve inquiries.

Skills

Customer service

Attention to detail

Problem solving

Communication

Reliability & punctuality

Teamwork

Flexibility

Job description

• LGE5($44.00 per hour plussuperannuation)
• Flexiblerostered shifts across weekdays, evenings andweekends
• Work acrosssome of Townsville's premier venues and events

Why ChooseUs

Townsville CityCouncil is the largest local government authority in NorthernAustralia. We are committed to creating value by growing Townsvillethrough driving economic diversity and generating an enrichinglifestyle.

Our organisationprovides and maintains close to $9 billion worth of communityassets including water and wastewater network and treatment plants,bridges, drainage, roads, waste management, community facilities,sporting venues and more.

We contribute to anactive lifestyle for our residents and visitors through events,providing recreational facilities, protecting the naturalenvironment and heritage, while creating a mentally and physicallyhealthy city.

We are drivingeconomic diversity and cultivating an enriching lifestyle, growinga city for this and future generations by building a vibrant,sustainable and innovative city.

Council’s vision isfor Townsville to be a connected, lifestyle driven and innovationfocused city while continuing to deliver service excellence and tobe led by our community to create an exciting today andfuture.

OurVision: A globally connected community driven by lifestyleand nature.

OurPurpose: Grow Townsville

OurValues: Safety, Excellence, Respect, Value,Enjoyment

About theRole

Loveevents, enjoy working with people, and thrive in a fast-pacedenvironment?

Townsville CityCouncil is seeking enthusiastic and reliable Casual Venue SupportStaff to join our Venues Team. This is a varied and hands-on rolesupporting the delivery of events, functions, community activities,performances, meetings, conferences and sporting events acrossCouncil venues.

Notwo shifts are the same. One day you may be assisting with thesetup of a community event, the next supporting a majorperformance, helping venue hirers access facilities, or ensuringeverything runs smoothly during an evening function.

Working as part ofa supportive team, you will play an important role in creatingpositive experiences for venue users, performers, event organisersand the community.

Yourresponsibilities may include:

• Event andfunction setup and pack down (bump-in and bump-out)
• Venuepresentation and operational support
• Supervisingvenue bookings and hirer access
• Monitoringevents and responding to operational issues
• Assistingclients, performers, contractors and members of thepublic
• Providinghigh-quality customer service and resolvingenquiries
• Supporting thesafe and efficient operation of Council venues

Thisis a fantastic opportunity to be part of the team that helpsdeliver events and experiences across Council's venues andcommunity spaces.

You'll gainexposure to a diverse range of events, work alongside experiencedvenue professionals, and enjoy a flexible casual role where everyshift brings something different. Whether supporting a communityfunction, major event, sporting fixture or cultural performance,you'll be helping create memorable experiences for ourcommunity.

AboutYou

We're looking forpeople who enjoy working with others, take pride in deliveringgreat customer experiences, and can think on their feet.

Youdon't necessarily need extensive event industry experience. Whatmatters most is your attitude, reliability and willingness to getinvolved.

Theideal applicant will demonstrate:

• Strong customerservice skills and a friendly, professionalapproach
• Excellentattention to detail and the ability to takeinitiative
• Good judgementand problem-solving skills
• Confidencecommunicating with a wide range of people
• The ability towork independently and as part of a team
• Reliability,punctuality and a strong work ethic
• The physicalcapability to undertake manual tasks and event setupwork
• Flexibility towork a variety of rostered shifts, including early mornings,evenings and weekends

Experience inevents, venues, hospitality, community facilities, functions,customer service or recreational facilities will be highlyregarded, however we welcome applicants from diverse backgroundswho are keen to learn.

ClosingDate: 11.45pm, Sunday 15th November 2026

What We Offer

• Long ServiceLeave available pro rata after seven years
• SalarySacrifice opportunities
• Learning andDevelopment opportunities
• FitnessPassport program offering discounted membership to selectedgym, pool, and yoga facilities
• EmployeeLoyalty Program offering discounts at selected localbusinesses
• EmployeeAssistance Program

* The Councilcontribution to employees' superannuation for contributingemployees shall be 13.5% of the employees' ordinary time earningssubject to the employee contributing a minimum of 6% of theirordinary time earnings.

We arecommitted to creating a safe and inclusive workplace where diversestyles, backgrounds, experiences, and perspectives are valued,encouraged, and respected. People from diverse backgrounds(including but not limited to, Aboriginal and Torres StraitIslander, people with diverse gender identities and sexualities,people from different cultural and linguistic backgrounds, peoplewith disability, and veterans) are encouraged toapply!

All successfulcandidates are required to undergo drug and alcohol testing as partof the recruitment process. Please be aware Townsville City Councilhas a ‘zero tolerance’ policy to drugs and alcohol in theworkplace.

If you need anyadjustments to be made to the recruitment process or if you wouldlike to discuss any accessibility requirements, pleasecontact**************@townsville.qld.gov.auor phone [phone]*** for a confidentialdiscussion.

Attachments:
- Venue Support Officer_PD.pdf