Venue and Event Liaison Officer

City Parklands Services; Brisbane; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Wellness Centre access

Gym access

Novated leasing

Zusammenfassung

City Parklands is seeking a Venue & Event Liaison Officer to join our Events, Marketing & Destinations team on a permanent full-time basis. You will coordinate events across City Parklands-managed venues and public spaces, working with clients, suppliers and internal stakeholders to ensure safe, compliant delivery.

Reporting to the Venue & Event Sales Manager, you will support planning, on-site delivery and post-event follow-up while delivering exceptional customer service and coordinating event

Qualifikationen

• Demonstrated experience coordinating events, venue hire or hospitality operations.
• Strong stakeholder engagement and customer service, with relationship management.
• Excellent organisational skills with attention to detail and records.

Aufgaben

• Coordinate events from post-sale handover through planning, delivery and review.
• Act as primary contact for clients, suppliers and internal stakeholders throughout the event lifecycle.
• Review documentation and coordinate approvals for safe, compliant event delivery.
• Maintain event records, agreements and correspondence in the CMS.
• Coordinate inspections, resources and vendor activities to meet high standards.
• Prepare briefings and reports; identify opportunities to improve processes and utilisation.

Kenntnisse

Event coordination

Stakeholder engagement

Customer service

Attention to detail

Record management

Problem solving

Tools

Microsoft 365

Event management systems

Jobbeschreibung

At City Parklands, a wholly owned subsidiary of Brisbane City Council, we are passionate about parks, public spaces and the communities who enjoy them. We provide integrated place management for Roma Street Parkland, South Bank Parklands, Anzac Square, Post Office Square and Newstead House on behalf of Brisbane City Council and the Queensland Government.

We are seeking a Venue & Event Liaison Officer to join our Events, Marketing & Destinations team on a permanent full-time basis.

Reporting to the Venue & Event Sales Manager, the Venue & Event Liaison Officer plays a key role in coordinating events across City Parklands-managed venues and public spaces. Working closely with clients, suppliers and internal stakeholders, you will support events through planning, operational readiness, on-site delivery and post-event follow-up. This role focuses on delivering exceptional customer service, coordinating event requirements and ensuring events are delivered safely, efficiently and in line with venue hire agreements and organisational requirements.

Key Responsibilities

• Coordinate allocated events from post-sale handover through planning, delivery and post-event review.
• Act as the primary point of contact for clients, suppliers and internal stakeholders, providing responsive and professional support throughout the event lifecycle.
• Review event documentation and coordinate approvals, advice and operational input from relevant teams to support safe and successful event delivery.
• Maintain accurate event records, agreements and correspondence within the Event Management System.
• Coordinate venue inspections, supplier activities, event resources and operational requirements to ensure events are delivered to a high standard.
• Prepare event briefings, reports and updates, while identifying opportunities to improve processes, venue utilisation and customer outcomes.

About You

• Demonstrated experience coordinating events, venue hire, hospitality, tourism, customer service or a similar operational environment.
• Strong stakeholder engagement and customer service skills, with the ability to build positive relationships and manage multiple priorities.
• Excellent organisational skills with a high level of attention to detail and record management capability.
• Sound problem-solving skills and the ability to remain calm and adaptable in a fast-paced event environment.
• Confidence using Microsoft 365 and event or venue management systems.
• An understanding of event planning, operational requirements and compliance considerations is highly regarded.
• A supportive and collaborative team environment.
• The opportunity to work across some of Brisbane's most iconic event destinations and public spaces.
• Exposure to a diverse range of community, corporate, cultural and major events.
• Flexible work arrangements, including adjustable start and finish times where operationally suitable.
• Access to the Brisbane City Council Wellness Centre (gym) and Employee Assistance Program.
• Salary packaging options, including superannuation and novated leasing.

Please note: Applicants must be Australian citizens or permanent residents with full working rights in Australia.

Our parklands are open to the public seven (7) days per week. This role will require flexibility to work outside standard business hours, including occasional early mornings, evenings and weekends to support event delivery and operational requirements.