Venue Support Officer - Sunnybank Hotel

Endeavour Group Careers; Brisbane; On-site; AUD 34,000 - 44,000; Full time

Job summary

ALH is seeking a Venue Support Officer for Sunnybank Hotel to deliver excellent customer service across all channels and support the Venue team with daily administration and marketing tasks.

You will manage stock, data integrity, and compliance reporting while assisting on-floor during peak trade and contributing insights in team meetings. A social media/marketing interest is welcomed and confidentiality is essential.

Qualifications

• Outstanding customer service across phone, email and face-to-face interactions.
• Social media and/or marketing experience or interest.
• Privacy and confidentiality when handling sensitive information.
• Organised and professional administration practices.

Responsibilities

• Complete financial reconciliations and maintain POS registers.
• Keep all ALH systems data and staff records accurate and up-to-date.
• Manage stock control and stocktakes; flag variances.
• Ensure VISA obligations for team members are met in ALH systems.
• Review venue reports and provide feedback to key team members.
• Assist Management with audit, compliance and loss prevention goals.
• Support Venue admin and marketing tasks, including social media and Canva-style design.

Skills

Customer service

Social media

Marketing

Privacy

Confidentiality

Administration

On-floor support

Team meetings

Job description

Venue Support Officer | Sunnybank Hotel | Dream big with us!

Good food, good drinks and good people - what could be better? At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub’s story.

A day in the life of a Venue Support Officer:

• Completion of all financial reconciliations as required including maintaining point of sale registers
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as Identify and highlight cash and stock variances
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention
• Venue Admin Support and Marketing specialist - I want someone who can help me directly
• General social media duties, website management, canva type tasks/ graphic design, photos, content.

Qualifications

About You:

• You provide outstanding customer service with enquiries via phone, email and face to face.
• You have Social Media / Marketing experience and or interest.
• You understand the importance of privacy & confidentiality with sensitive information
• You maintain the administration area in a well organised and professional manner at all times
• You support the Venue team with service on the floor during peak times of trade
• You attend and contribute your insights in team meetings

Additional Information

We are together creators
We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.
#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup
You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au