Venue Support Officer - Burnie Hotel

endeavour group careers; City of Burnie; On-site; AUD 50,000 - 65,000; Full time

Job summary

Endeavour Group's Burnie Hotel is seeking a Venue Support Officer to help run daily operations, handle guest inquiries by phone, email and in person, and ensure POS and data accuracy. You’ll maintain employee records and support the venue team during peak trade.

You’ll safeguard privacy, manage stock control and reviews of venue reports with the Management Team, and contribute to audits, compliance and loss prevention in a friendly, frontline hospitality role built on teamwork and excellent

Qualifications

• Outstanding customer service across phone, email and face-to-face interactions.
• Ability to maintain privacy and confidentiality of sensitive information.
• Maintain and organise the administration area in a professional manner.
• Support the Venue team with service on the floor during peak trade.
• Attend and contribute insights in team meetings.

Responsibilities

• Complete financial reconciliations and maintain POS registers.
• Maintain data integrity in ALH systems and keep employee records up to date.
• Manage stock control and stocktakes; highlight cash/stock variances.
• Ensure VISA obligations are met for team members in ALH systems.
• Review venue reports and provide feedback to key team members.
• Assist Management Team in achieving audit results and compliance.

Skills

Customer service

Privacy & confidentiality

Administrative tasks

Floor support during peak times

Team meeting participation

Job description

Venue Support Officer | Burnie Hotel | Dream big with us!

Good food, good drinks and good people - what could be better? At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub’s story.

A day in the life of a Venue Support Officer:

• Completion of all financial reconciliations as required including maintaining point of sale registers
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as Identify and highlight cash and stock variances
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention

Qualifications

About You:

• You provide outstanding customer service with enquiries via phone, email and face to face.
• You understand the importance of privacy & confidentiality with sensitive information
• You maintain the administration area in a well organised and professional manner at all times
• You support the Venue team with service on the floor during peak times of trade
• You attend and contribute your insights in team meetings

Additional Information

We are together creators

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.