Venue Support Officer - Kirribilli Hotel

endeavour group careers; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Endeavour Group is seeking a Venue Support Officer for Kirribilli Hotel and Summer Hill Hotel. The role covers front-of-house support across venues, ensuring smooth service and data integrity while collaborating with the venue team.

You will assist with floor service during peak trade, uphold privacy standards, and contribute to meetings. This full-time on-site position aligns with our Together Creators culture and our hospitality portfolio.

Qualifications

• Customer service experience handling enquiries via phone, email and in person.
• Respect for privacy and confidentiality with sensitive information.
• Maintain organised and professional admin areas at all times.

Responsibilities

• Complete financial reconciliations and manage point of sale registers.
• Maintain data integrity in ALH systems and employee/training records.
• Stock control and stocktakes; identify cash and stock variances.
• Ensure VISA obligations are met for team members in ALH systems.
• Review reports and provide feedback to key team members.
• Support management to achieve audit results, compliance and loss prevention.

Skills

Customer service

Privacy & confidentiality

Administration

Floor service during peak times

Team meeting contributions

Job description

• Full-time

Job Description

Venue Support Officer | Kirribilli Hotel | Dream big with us!

This position would span acrossKirribilli Hotel and Summer Hill Hotel

Good food, good drinks and good people - what could be better? At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub’s story.

A day in the life of a Venue Support Officer:

• Completion of all financial reconciliations as required including maintaining point of sale registers
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as Identify and highlight cash and stock variances
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention

Qualifications

About You:

• You provide outstanding customer service with enquiries via phone, email and face to face.
• You understand the importance of privacy & confidentiality with sensitive information
• You maintain the administration area in a well organised and professional manner at all times
• You support the Venue team with service on the floor during peak times of trade
• You attend and contribute your insights in team meetings

Additional Information

We are together creators
We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.
#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup
You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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