Duty Manager

Norths Leagues & Services Club; Kallangur; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Competitive Pay

Work-Life Balance

Free on-site parking

Employee Assistance Program

Job summary

Norths Leagues & Services Club in Queensland is seeking a Duty Manager to lead our busy hospitality operations, from restaurant and bars to events, ensuring smooth day-to-day service for members and guests.

You will coach teams, manage rosters, uphold licensing and safety requirements, and drive exceptional experiences with a hands‑on, customer‑focused leadership style across all departments, including nights, weekends and public holidays.

Qualifications

• Proven experience in a similar hospitality or club management role.
• Current RSA, RSG, First Aid, Safe Food Handling, Blue Card and RMLV certificates.

Responsibilities

• Oversee the daily running of the club, ensuring all areas (restaurant, bars, gaming, and events) operate smoothly and efficiently.
• Lead, motivate, and develop staff, ensuring a high-performing, customer-focused team across all departments.
• Ensure exceptional service at all touchpoints, handling member feedback and resolving issues promptly and professionally.
• Manage daily banking, reconciliations, and cash handling procedures, ensuring accuracy and compliance.
• Create and maintain rosters, approve timesheets, and allocate resources effectively to cover peak periods.
• Maintain adherence to licensing, RSA/RSG, and regulatory requirements, while overseeing safety and responsible service of alcohol.
• Accurately manage records, data entry, and reporting through Eaglei360 and Odyssey platforms.
• Assist with club events, functions, and entertainment activations, ensuring seamless execution and excellent member experiences.
• Work closely with Operations, Food & Beverage, Gaming, and Membership teams to ensure alignment.

Skills

Leadership

Time management

Customer service

Problem solving

Tools

Eaglei360

Odyssey

Job description

Step Into the Spotlight as a Duty Manager at Norths!

At Norths Leagues & Services Club, we’re more than a club — we’re the heartbeat of the community, serving over 50,000 members with pride, passion, and award-winning excellence. From our Hall of Fame Best Restaurant (three years running) to runners-up for Best Gaming and Best Café, and Chef of the Year awards (two years in a row), we set the standard for excellence. Now, we’re looking for an exceptional Duty Manager to join our dynamic team and keep our club running smoothly at full pace.

The Role:

This is your chance to be at the center of the action, leading teams, delivering exceptional service, and ensuring seamless day‑to‑day operations. You’ll play a pivotal role in maintaining club standards, supporting multiple departments, and creating memorable experiences for our members and guests.

Key Responsibilities:

Operational Leadership: Oversee the daily running of the club, ensuring all areas (restaurant, bars, gaming, and events) operate smoothly and efficiently.

Team Management & Mentorship: Lead, motivate, and develop staff, ensuring a high‑performing, customer‑focused team across all departments.

Member Experience: Ensure exceptional service at all touchpoints, handling member feedback and resolving issues promptly and professionally.

Financial Management: Manage daily banking, reconciliations, and cash handling procedures, ensuring accuracy and compliance.

Scheduling & Rostering: Create and maintain rosters, approve timesheets, and allocate resources effectively to cover peak periods.

Compliance & Safety: Maintain adherence to licensing, RSA/RSG, and regulatory requirements, while overseeing safety and responsible service of alcohol.

Data & Reporting: Accurately manage records, data entry, and reporting through Eaglei360 and Odyssey platforms.

Event & Function Support: Assist with club events, functions, and entertainment activations, ensuring seamless execution and excellent member experiences.

Cross‑Department Collaboration: Work closely with Operations, Food & Beverage, Gaming, and Membership teams to ensure all areas are aligned and performing at their best.

What You Bring to the Table:

We’re looking for a hands‑on leader who thrives in a fast‑paced, dynamic environment. You will have:

Proven experience in a similar hospitality or club management role

Strong leadership skills – able to inspire and manage a team under pressure

A passion for creating memorable experiences for members and guests

Excellent communication, problem‑solving, and time management skills

A proactive, can‑do attitude with the ability to make quick decisions

Current RSA, RSG, First Aid, Safe Food Handling, Blue Card and RMLV certificates

Flexibility to work nights, weekends, and public holidays

Why Norths?

At Norths, you’re not just joining a club — you’re joining an award‑winning, innovative team recognized for excellence, community leadership, and hospitality innovation.

• Career Growth: Opportunities to progress and develop within a high‑performing team
• Competitive Pay: A package that reflects your skills and experience
• Work‑Life Balance: Flexible rotating roster to suit your lifestyle
• Perks & Support: Free on‑site parking and access to our Employee Assistance Program

Ready to Make Your Mark?

If you’re a motivated, energetic leader who thrives on delivering exceptional service and running a fast‑paced operation, we want YOU on our team!