Venue Manager

Nerang RSL & Memorial Club; Gold Coast City; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Free onsite parking

Uniforms with laundry allowance

Staff Rewards and Recognition Program

Employee Assistance Program (EAP)

Ongoing training and development

Rotating rostered days off

Job summary

Nerang RSL & Memorial Club is seeking a Venue Manager to provide hands-on leadership across our bar, gaming, catering, functions and entertainment operations. You will drive exceptional customer experiences and support a diverse team to deliver outstanding service in a welcoming community venue.

In this role you will ensure compliance with RSA, RSG, AML/CTF, Liquor Licensing and WHS, manage rostering and safety, and contribute to the smooth operation of the Club while fostering a positive

Qualifications

• Experience managing hospitality or club operations.
• Strong leadership and people management abilities.
• Knowledge of liquor licensing laws and gaming regulations.
• Ability to manage multiple priorities and maintain compliance.

Responsibilities

• Lead, coach and support team members
• Supervise daily Club operations and service delivery
• Oversee opening and closing procedures
• Ensure compliance with RSA, RSG, AML/CTF, Liquor Licensing and WHS requirements
• Manage customer feedback and resolve issues professionally
• Complete cash reconciliations, incident reporting and operational documentation
• Maintain a safe and welcoming environment for members, guests and staff
• Foster a positive workplace culture
• Work a rotating roster including nights, weekends and public holidays

Skills

Leadership

People management

Customer service

Communication skills

Organisational skills

Roster flexibility

Education

RSA Certificate

RSG Certificate

RMLV Certificate

LAM Licence

Certificate IV in Hospitality Leadership

First Aid and CPR Certificate

Job description

Nerang RSL & Memorial Club is a proud community venue dedicated to providing exceptional hospitality experiences and services to our members and guests. As a well-established club in the heart of Nerang, we pride ourselves on creating a welcoming atmosphere, maintaining high standards of service, and fostering a strong sense of community. Our commitment to excellence, integrity, and member satisfaction drives everything we do, and we're seeking dedicated professionals who share our values and passion for hospitality.

About the role

As a Venue Manager, you will provide hands‑on leadership across our bar, gaming, catering, functions and entertainment operations. You will play a key role in ensuring exceptional customer experiences, supporting team members, maintaining compliance and contributing to the smooth operation of the Club.

Key responsibilities

Lead, coach and support team members

Supervise daily Club operations and service delivery

Oversee opening and closing procedures

Ensure compliance with RSA, RSG, AML/CTF, Liquor Licensing and WHS requirements

Manage customer feedback and resolve issues professionally

Complete cash reconciliations, incident reporting and operational documentation

Maintain a safe and welcoming environment for members, guests and staff

Foster a positive workplace culture

Work a rotating roster including nights, weekends and public holidays

What we're looking for

Previous managerial experience in hospitality, clubs, hotels or a similar environment.

Strong leadership and people management skills with the ability to motivate and develop a diverse team

Excellent customer service orientation with a focus on member satisfaction and retention

Knowledge of liquor licensing laws, gaming regulations, and relevant compliance requirements in Queensland

Strong organisational and problem‑solving abilities with the capacity to manage multiple priorities

Excellent communication and interpersonal skills with the ability to engage with members, guests and staff.

Flexibility to work across a 7-day roster

Essential Qualifications

Current RSA Certificate

Current RSG Certificate

Current RMLV Certificate

Desirable Qualifications

Liquor Approved Manager (LAM) Licence

Certificate IV in Hospitality Leadership (or equivalent)

Current First Aid and CPR Certificate

Why You'll Love Working with Us

Free onsite parking

Uniforms supplied with a laundry allowance

Staff Rewards and Recognition Program

Access to our Employee Assistance Program (EAP)

Ongoing training and professional development opportunities

Rotating rostered days off

Supportive team culture within a well-established community Club

Applicants must be willing to undergo a National Police Check and reference checks as part of the recruitment process.

For more information about our Club, visit www.nerangrsl.com.