Valet Operations Lead | Premium Parking & Guest Experience

Secure Parking; Brisbane; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Secure Parking is seeking a Valet Assistant Manager for Brisbane Airport. You will oversee valet operations, manage the customer experience, and lead a team to deliver premium car park services on site at Brisbane Airport.

The role focuses on service excellence, operational efficiency, and staff development while ensuring compliance with policies and safety standards. This is a full-time, on-site position based at the Brisbane Airport precinct.

Responsabilités

• Manage customer enquiries, complaints, incidents, and claims in line with company procedures.
• Oversee valet payments, cash collection, and reconciliations.
• Lead site operations and maintain local procedures and performance standards.
• Coordinate with airport contractors and service providers.
• Supervise, recruit, roster, and performance manage team members.
• Deliver inductions, training, and ongoing staff development.
• Build positive working relationships with internal and external stakeholders.
• Represent the business in workplace health and safety initiatives.
• Comply with WHS, diversity, and company policies.
• Participate in training and continuous improvement activities.
• Undertake other reasonable duties as required.

Description du poste

Secure Parking is seeking a Valet Assistant Manager for Brisbane Airport. You will oversee valet operations, manage the customer experience, and lead a team to deliver premium car park services on site at Brisbane Airport.

The role focuses on service excellence, operational efficiency, and staff development while ensuring compliance with policies and safety standards. This is a full-time, on-site position based at the Brisbane Airport precinct.