Valet Assistant Manager - \"Brisbane Airport\"

Secure Parking Pty Ltd.; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Secure Parking Pty Ltd. is seeking a Valet Assistant Manager to lead Brisbane Airport valet operations and ensure premium service delivery. You will report to the Valet Manager and drive performance across customer service, site operations and staff development.

The role emphasizes managing customer enquiries, coordinating with airport contractors, and maintaining high presentation and operational standards across valet sites, while monitoring KPIs and costs to improve revenue.

Qualifications

• Experience in hospitality or parking operations preferred.
• Strong communication and problem-solving abilities.
• Able to lead a team and manage shift rosters effectively.

Responsibilities

• Oversee day-to-day valet site operations and cash handling.
• Supervise, recruit, roster, and develop the Valet team.
• Ensure compliance with financial policies, safety standards and client KPIs.
• Build strong relationships with internal and external stakeholders.

Skills

Customer Service

Valet Operations

People Management

Compliance

Job description

Valet Assistant Manager - "Brisbane Airport"

We would love to hear from you if you are:
Energetic: You can tackle any situation with enthusiasm and determination.
Enthusiastic: You are highly motivated and naturally enthusiastic about what you do, and this is reflected in the way you behave and communicate.
Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients, and staff members.
Founded over 40 years ago Secure Parking is one of the largest commercial car park operators, with over 450 car parks across Australia and New Zealand. Secure parking is now owned by Park24 Co. Ltd., which is Japan's largest commercial car park operator. Our vision is to be the leader in the markets we operate - as judged by the customers we serve.
As Valet Assistant Manager, you report directly to the Valet Manager and is responsible for the management of all Valet operations and administration. The role must provide a focus on the delivery of a premium car park product and encompass the ability to report on commercial development of the Valet Services to the client, Brisbane Airport Corporation.
The successful candidate will be commercially focused and responsible for the following duties.

• Customer Service
  • Manage customer enquiries, complaints, incidents, and claims in line with company procedures.
  • Ensure all customer requests are handled efficiently and within required timeframes.
• Valet Site Operations
  • Oversee valet payments, cash collection, and reconciliations.
  • Lead site operations and maintain local procedures and performance standards.
  • Coordinate with airport contractors and service providers.
  • Maintain presentation and operational standards across all valet sites.
  • Monitor performance targets and implement corrective actions where required.
  • Manage costs and identify opportunities to improve revenue.
  • Ensure compliance with financial policies and audit requirements.
  • Provide operational support as required, including after-hours assistance.
• Staff Management and Development
  • Supervise, recruit, roster, and performance manage team members.
  • Deliver inductions, training, and ongoing staff development.
• Other Duties
  • Build positive working relationships with internal and external stakeholders.
  • Represent the business in workplace health and safety initiatives.
  • Comply with all WHS, diversity, and company policies.
  • Participate in training and continuous improvement activities.
  • Undertake other reasonable duties as required.
• Key Performance Indicators
  • Customer satisfaction and service delivery.
  • Operational efficiency and roster management.
  • Compliance with contractual KPIs.
  • Team leadership and communication.
  • Workplace safety performance.

At Secure, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives, we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.