Urgent Care Medical Receptionist — Calm, Coordinated Care

Bupa Australia; Geelong; On-site; AUD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance discounts

Job summary

Bupa Australia is seeking a Medical Receptionist for our Urgent Care Centre in Geelong. You’ll greet patients with warmth, turn anxious moments into reassurance, and keep our clinic running smoothly.

With GP reception experience, Best Practice familiarity is a plus; you’ll handle bookings, register patients, process payments and insurance queries, and work closely with the care team to ensure timely, compassionate care.

Qualifications

• GP Medical Receptionist experience is required.
• Best Practice experience is advantageous.
• Proficient in greeting patients and registering new/existing patients accurately.
• Experience in booking appointments and coordinating with medical staff.
• Experience handling payments and health insurance claims.
• Maintain a clean, well-stocked reception area.
• Demonstrate teamwork with nursing and clinical staff.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Register new patients and update patient details in the clinic system.
• Manage appointment bookings and coordinate with clinicians.
• Answer calls, provide information, and direct inquiries.
• Process payments and health insurance queries.
• Maintain reception area and monitor supplies.
• Support nursing team with communication and tasks.

Skills

GP Medical Receptionist experience

Best Practice experience

Appointment scheduling & reception

Phone etiquette & patient comms

Job description

Bupa Australia is seeking a Medical Receptionist for our Urgent Care Centre in Geelong. You’ll greet patients with warmth, turn anxious moments into reassurance, and keep our clinic running smoothly.

With GP reception experience, Best Practice familiarity is a plus; you’ll handle bookings, register patients, process payments and insurance queries, and work closely with the care team to ensure timely, compassionate care.