Upper Extremities Clinical Support Representative

Zimmer Biomet; Australia; On-site; AUD 75,000 - 110,000; Full time

Job summary

Zimmer Biomet Upper Extremities Clinical Support Representative in Far North Queensland supports surgeons, theatre teams and healthcare professionals across Mackay, Cairns or Townsville. This field-based role requires clinical credibility, strong communication and the ability to travel up to 90% within the territory to deliver case support and in-service training.

You'll work to optimise product usage, build trusted relationships and contribute to sales objectives while delivering outstanding

Qualifications

• Clinical credibility and ability to support surgeons, theatre teams and healthcare professionals.
• Strong communication skills to build trust with clinical stakeholders.
• Proactive, highly organized with the ability to learn complex clinical/technical information.

Responsibilities

• Provide high-quality clinical service and case support to customers.
• Build and maintain relationships with surgeons, registrars, nurse unit managers, theatre staff and CSSD teams.
• Drive appropriate utilisation of Zimmer Biomet solutions and ensure the right product for the right patient.
• Lead engagement through case management and in-service training.
• Ensure timely return and tracking of instrument sets post-procedure.
• Develop surgeon-specific surgical technique and workflow documentation.
• Support Sales in executing the Sales Plan and achieving targets.

Skills

Clinical support

Excellent communication

Time management

Relationship building

Education

Degree in Health/Nursing/Physiotherapy/Science/Business/Marketing

Tools

Orthopaedic product portfolio

Job description

Upper Extremities Clinical Support Representative

We're looking for a clinically driven Upper Extremities Clinical Support Representative to support surgeons, theatre teams and healthcare professionals across Far North Queensland. This role is ideal for someone who thrives in the operating theatre, enjoys being a trusted clinical partner, and takes pride in delivering exceptional patient-focused support.

You may come from an established orthopaedic or medical device clinical support background, or you may be an Allied Health professional (such as a Physiotherapist) with strong upper limb anatomy knowledge who is ready to transition into the medical device space. What matters most is your clinical credibility, attention to detail, and commitment to delivering outstanding support in high-pressure environments.

The successful candidate will need to be based in eitherMackay,Cairns or Townsvilleand some travel between cities will be required.

How You'll Create Impact

• Support sales objectives by providing high-quality clinical service, advice and case support to customers
• Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams and other key stakeholders
• Drive appropriate utilisation of Zimmer Biomet solutions by ensuring the right product is available for the right patient
• Manage nurse, registrar and surgeon engagement through lead identification, case management and structured product in-service training
• Ensure timely return and tracking of instrument sets post-procedure
• Develop and maintain surgeon‑specific surgical technique and workflow documentation
• Provide case support outside your defined territory when required
• Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets

What Makes You Stand Out

• Degree qualification in Health, Nursing, Physiotherapy, Science, Business, Marketing or a related discipline
• Strong communication skills with the ability to build trust and influence clinical stakeholders
• Ability to become technically proficient across the assigned product portfolio
• Excellent organisational and time management skills
• Ability to quickly learn and retain complex clinical and technical information
• A proactive, positive and solutions-focused mindset
• Previous experience working in an operating theatre environment (desirable)
• Working knowledge of the medical device or orthopaedic industry (desirable)
• Previous experience in sales or clinical support, healthcare preferred (desirable)
• Frequent travel within the assigned territory (up to 90%)
• Occasional out-of-territory, or overseas travel as required

About us

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. We focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

Upper Extremities Clinical Support Representative • Cairns, QLD, AU