Upper Extremities Clinical Support Representative

Zimmer Biomet; Cairns Regional; On-site; AUD 70,000 - 95,000; Full time

Job summary

Zimmer Biomet is seeking an Upper Extremities Clinical Support Representative to partner with surgeons, theatre teams and healthcare professionals across Far North Queensland. This role suits someone with clinical credibility who can thrive in operating theatres and deliver patient-focused support.

The candidate may come from an orthopaedic or medical device clinical support background, or be an Allied Health professional (e.g., Physiotherapist) transitioning to medical devices.

Qualifications

• Degree qualification in Health, Nursing, Physiotherapy, Science, Business, Marketing or related discipline.
• Strong communication skills to build trust and influence clinical stakeholders.
• Ability to become technically proficient across the assigned product portfolio.
• Excellent organisational and time management skills.
• Willingness to travel up to 90% in the assigned territory.

Responsibilities

• Support sales objectives by providing high-quality clinical service, advice and case support to customers.
• Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams and other key stakeholders.
• Drive appropriate utilisation of Zimmer Biomet solutions by ensuring the right product is available for the right patient.
• Manage nurse, registrar and surgeon engagement through lead identification, case management and structured product in-service training.
• Ensure timely return and tracking of instrument sets post-procedure.
• Develop and maintain surgeon-specific surgical technique and workflow documentation.
• Provide case support outside your defined territory when required.
• Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets.

Skills

Clinical support

Orthopaedics knowledge

Communication skills

Relationship building

Organisational skills

Attention to detail

Sales collaboration

Education

Health/Nursing/Physiotherapy/Science/Business/Marketing degree

Job description

Upper Extremities Clinical Support Representative

We're looking for a clinically driven Upper Extremities Clinical Support Representative to support surgeons, theatre teams and healthcare professionals across Far North Queensland. This role is ideal for someone who thrives in the operating theatre, enjoys being a trusted clinical partner, and takes pride in delivering exceptional patient-focused support.

You may come from an established orthopaedic or medical device clinical support background, or you may be an Allied Health professional (such as a Physiotherapist) with strong upper limb anatomy knowledge who is ready to transition into the medical device space. What matters most is your clinical credibility, attention to detail, and commitment to delivering outstanding support in high-pressure environments.

The successful candidate will need to be based in eitherMackay,Cairns or Townsvilleand some travel between cities will be required.

How You'll Create Impact

You will:

Support sales objectives by providing high-quality clinical service, advice and case support to customers

Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams and other key stakeholders

Drive appropriate utilisation of Zimmer Biomet solutions by ensuring the right product is available for the right patient

Manage nurse, registrar and surgeon engagement through lead identification, case management and structured product in-service training

Ensure timely return and tracking of instrument sets post-procedure

Develop and maintain surgeon-specific surgical technique and workflow documentation

Provide case support outside your defined territory when required

Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets

What Makes You Stand Out:

Degree qualification in Health, Nursing, Physiotherapy, Science, Business, Marketing or a related discipline

Strong communication skills with the ability to build trust and influence clinical stakeholders

Ability to become technically proficient across the assigned product portfolio

Excellent organisational and time management skills

Ability to quickly learn and retain complex clinical and technical information

A proactive, positive and solutions-focused mindset

Previous experience working in an operating theatre environment (desirable)

Working knowledge of the medical device or orthopaedic industry (desirable)

Previous experience in sales or clinical support, healthcare preferred (desirable)

Frequent travel within the assigned territory (up to 90%)

Occasional out-of-territory, or overseas travel as required

About us

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. We focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.