Unti Receptionist - Emergency Department

St John of God Health Care; Geelong; On-site; AUD 60,000 - 62,000; Part time

Benefits offered by this job

Salary packaging options

12% superannuation

Job summary

St John of God Geelong Hospital is seeking a reliable Unit Receptionist to join our busy Emergency Department. You will be the first point of contact for patients, families, and clinicians, delivering professional, compassionate service while supporting the wider clinical team.

This permanent part-time role offers up to 30 hours per fortnight with night shifts and casual opportunities. You will manage appointments, answer calls, and maintain efficient waiting areas in a 24/7 roster.

Qualifications

• Experience in health care or hospital environment.
• Knowledge of medical terminology.
• Ability to deliver exceptional customer service.

Responsibilities

• Welcoming patients and visitors in person and by phone.
• Managing appointments and waiting room efficiency.
• Serving as first point of contact for the service.
• Answering calls professionally and promptly.
• Providing high-level secretarial and administrative support.
• Supporting clinicians and allied health professionals.
• Coordinating with hospitals, referrers and other providers.
• Maintaining patient data, procedures, and records securely.
• Handling mail, emails, and faxes.
• Carrying out additional admin duties as required.

Skills

Customer service

Telephone handling

Administrative support

Medical terminology

Tools

Microsoft Office

Medical records system

Job description

St John of God Geelong HospitalSt John of God Hospital Geelong is a 253 bed hospital and is recognised as the leading provider of private health care in the Barwon and South-Western region. The hospital provides a range of services including an emergency department, day surgery, medical, surgical and maternity services, along with a 24 hour critical care unit and Cath Lab services.

Be the friendly face of our Emergency Department.

We are seeking a reliable, skilled, and welcoming Unit Receptionist to join our busy Emergency Department. This permanent part-time role offers up to 30 hours per fortnight and includes night shifts, so flexibility and availability for overnight work are essential.

This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys being the first point of contact for patients, families, and clinicians. You will provide a professional, compassionate, and efficient service while supporting the wider clinical team.

Permanent Part-Time: Up to 30 hours per fortnight, rostered across a 24/7 schedule, additional hours also available

Casualopportunities also available

Shifts across Monday to Sunday, as required

The Position

• Welcoming and assisting patients and visitors.
• Managing appointments and maintaining an efficient waiting room.
• Acting as the first point of contact for the service.
• Answering telephone calls promptly and professionally.
• Providing high-level secretarial and administrative support.
• Supporting clinicians and allied health professionals.
• Liaising with hospitals, referrers, and other healthcare providers.
• Efficient and confidential management of patient data, appointments, procedures, clinical files, correspondence, and accounts.
• Managing incoming and outgoing mail, emails, and faxes.
• Maintenance of patient records and files.
• Additional administrative duties as required.

You will have knowledge of medical terminology and experience in the health industry is a must and ability to deliver exceptional customer service.

To succeed you will provide an outstanding level of customer service both face-to-face and via telephone, supporting families during an important and sensitive time in their care journey.

and demonstrate ability to work unsupervised and as part of a team.

Above all, customer service will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $60173.45 to $61903.60 per annum(pro rata for part time), plus 12 % superannuation
• Salary: $37.94 to $ 39.03 per hour(includes 25% casual loading), plus 12 % superannuation
• Permanent part time role and Casual role available
• We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual .
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Dynamic multidisciplinary team

For enquiries contact Rachael Lukasek | Emergency Department Clerical Team Leader on (03) 52 158 ***.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.