Unified Communications Engineer

Azooa; Canberra; On-site; AUD 179,000 - 220,000; Full time

Job summary

Azooa invites a Senior Infrastructure Engineer to lead the design, deployment, and optimization of secure telephony and videoconferencing within the DFAT environment. You will work across internal teams and vendors to ensure reliable, compliant UC services.

The role emphasizes hands-on implementation, documentation, and continuous improvement of secure communications platforms in a government context.

Qualifications

• Senior-level engineer with Unified Communications expertise.
• 5+ years with VoIP protocols (SIP, RTP, SRTP, XMPP).
• 5+ years with codecs (G711, G729, H.264/H.265).
• Experience with Cisco UC technologies (CUCM/Call Manager, Expressway, CMS/CMM, Telepresence/Webex endpoints).
• Experience with Microsoft Teams/Direct Routing and SBCs (AudioCodes, Ribbon, CUBE).
• Knowledge of ASD Essential 8 security framework.

Responsibilities

• Support, configure, and deploy telephony and videoconferencing infrastructure.
• Provide SME advice on secure UC solutions.
• Troubleshoot UC issues with NOC.
• Develop designs, SOPs, and as-built docs.
• Conduct validation and verification activities.
• Collaborate with vendors and internal stakeholders.

Skills

UC design

VoIP protocols

SIP/RTP/SRTP

Cisco UC

Microsoft Teams/Direct Routing

SBCs (AudioCodes/Ribbon/CUBE)

Security awareness

Tools

CUCM/Call Manager

Expressway

CMS/CMM

Telepresence/Webex endpoints

Scripting (PowerShell/Python)

Job description

Senior Infrastructure Engineer - Unified Communications (Telephony & Videoconferencing) | DFAT Contract Opportunity | Azooa

Work Arrangement: Onsite, 5 days per week

Start Date: 15 July 2026

Hours: Up to 40 hours per week

Security Clearance: NV1 required

Azooa is currently responding to RFQTS LH-06316 and is seeking Expressions of Interest from experienced professionals for a Senior Infrastructure Engineer - Unified Communications (Telephony & Videoconferencing) opportunity supporting the Department of Foreign Affairs and Trade (DFAT).

This is an exciting opportunity to contribute to a high-impact Federal Government environment, supporting secure voice, video, and collaboration platforms within DFAT’s Telecommunications and Data Centre Support (TCS) section.

At Azooa, we're a rapidly growing digital innovator committed to delivering top-tier resources to the Commonwealth of Australia. We are proudly 100% Australian owned and operated, with no overseas staff, and we're focused on connecting great people with meaningful government opportunities.

About the role

This role requires a senior-level engineer with deep expertise in Unified Communications (UC) to support the design, implementation, optimisation, and operational management of secure telephony and videoconferencing solutions.

You'll play a key role in maintaining and enhancing critical communications capability across DFAT’s ICT environment, working closely with internal teams, vendors, and stakeholders to ensure secure and reliable service delivery.

Key Responsibilities

• Support, configure, and deploy telephony and videoconferencing infrastructure
• Provide SME advice on secure Unified Communications solutions
• Troubleshoot and resolve complex UC issues in collaboration with the NOC
• Develop solution designs, SOPs, and As-Built documentation
• Conduct validation and verification activities
• Collaborate with vendors and internal stakeholders across delivery and support functions
• Support proof-of-concept builds and innovation initiatives
• Contribute to continuous improvement across secure communications platforms

We're looking for professionals with strong experience managing Unified Communications environments, including voice, video, and VoIP technologies.

Technical Capability

• Strong experience in Unified Communications / Voice / VTC solution design and support
• 5+ years experience with VoIP protocols, including SIP, RTP, SRTP, XMPP
• 5+ years experience with relevant codecs, including G711, G729, H.264 / H.265
• Strong experience with Translation, Bridging, Cisco and collaboration technology
• Demonstrated experience with Cisco UC technologies, including CUCM / Call Manager, Expressway, CMS / CMM, Telepresence / Webex endpoints
• Experience with Microsoft Teams / Direct Routing, Session Border Controllers (SBCs) such as AudioCodes, Ribbon, or CUBE

Security & Delivery Capability

• Strong understanding of the ASD Essential 8 security framework
• Strong communication and stakeholder engagement skills
• Proven teamwork, collaboration, and delivery capability in secure enterprise environments

Highly Regarded Experience

• Networking, including routing/switching, DHCP, DNS, TCP/IP, and VLANs
• Scripting and automation using PowerShell, Python, Bash, or Ansible
• Virtualisation, Active Directory, and PKI
• QoS and DSCP traffic management in secure environments

Rate Guidance

Azooa recommends a competitive range of $130-$160/hour including super.

Candidates at the lower end of this range may be more competitive; however we still encourage applications above this range where there is strong alignment in:

• Security clearance
• Overall fit for the opportunity

In some cases, experience and technical strength may outweigh rate considerations.

Why Join Azooa?

• Work on exciting and meaningful Federal Government projects
• Join a fast-growing Australian digital innovator
• Be part of opportunities tied to active RFQ responses
• Partner with a team that values quality, responsiveness, and genuine capability
• Gain access to a growing pipeline of contract roles across government