Senior Unified Communications Engineer

Datacom; Perth; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme

Ongoing learning and certifications

Industry-leading learning platforms

Recognition programmes

Employee discounts

Job summary

Datacom is seeking a Senior Unified Communications Engineer to provide onsite IP voice/UC support for a client environment in Perth, Australia. The role is based at the customer premises and requires Australian citizenship for clearances.

You will design, integrate, monitor, and evolve the UC network, working closely with teams to ensure optimal operations and project delivery. Relevant Cisco/UC certifications and VOSS4UC experience are highly valued.

Qualifications

• 5+ years’ experience in a field related to voice and UC support.
• Professional or tertiary qualifications in Communications Engineering, Electronics Engineering or equivalent.
• Experience with VOSS4UC for provisioning, administration and lifecycle management within a Cisco Unified Communications environment.

Responsibilities

• Prepare site design documentation for new sites, including equipment and site parameters under supervision.
• Manage the integration of new sites into the operational network.
• Monitor and manage the performance of the network and perform reconfiguration as required.
• Plan and execute large scale network changes.
• Keep the Team Leader informed on design and performance issues.

Skills

Voice/UC engineering

Webex

Cisco Call Manager

Cisco UCCX

Cisco Unity Connection

VOSS4UC

Cisco CUBE(s)

Cisco VCS

CCNA/CCNP (Voice/Collab)

Team collaboration

Education

Engineering degree or equivalent

Tools

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Job description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

The Senior Unified Communications Engineer is responsible for providing onsite IP voice/UC support for our client’s environment and assisting with day-to-day issues and troubleshooting to ensure optimal business operations.

This role is based in Perth Australia and will be based at the customer’s premises.

What you’ll do

• Preparing site design documentation for new sites, including specifying equipment and site parameters under supervision.


• Managing the integration of new sites into the operational network.


• Monitoring and managing the performance of all or part of the network and performing reconfiguration work as required.


• Planning and executing large scale network changes.


• Keeping the Team Leader informed on all design and performance issues within relevant responsibility guidelines.


• Completing special projects as required, including new technology evaluation tools, development practices and procedures.

On-site at a customers premises in Perth CBD

Australian Citizenship required for clearances

What you’ll bring

• Knowledge of industry standards and government regulations relevant to data communications / networking.


• 5+ years’ experience in a field related to voice and UC support.


• Strong knowledge of one or more of the following:


• Solid skills in Voice and UC Engineering and technologies (Webex)


• Cisco Call Manager


• Unity Connection


• Cisco CUBEs


• Cisco VCS


• Cisco unified attendant console


• UCCX- Cisco contact centre express


• Cisco - CCNA, CCNP (Voice/Collaboration) qualified Ability to work closely within a team.


• Effective presentation skills with the ability to convey technical information across various levels.


• Ability to work with and contribute to collaborative teams to achieve organisational goals and objectives.


• Professional or tertiary qualifications in Communications Engineering, Electronics Engineering or equivalent


• Experience with, or working knowledge of, VOSS4UC for provisioning, administration and lifecycle management within a Cisco Unified Communications environment

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

Paid parental leave

24/7 Employee Assistance Programme (DataCare)

Ongoing learning, certifications, and career development opportunities

Access to industry-leading learning platforms and future skills training

Recognition programmes that celebrate great work

Great employee discounts and financial wellbeing benefits

Meaningful work that makes a real impact