Unified Communications Technician

Queensland Health; Gold Coast City; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

12.75% superannuation

17.5% leave loading

24/7 confidential employee support

Flexible leave entitlements

Internal training opportunities

Career growth opportunities

Job summary

Queensland Health is seeking a seasoned network and unified communications specialist to provide advanced technical advice, direction, and support within a large, complex IM/ICT environment on the Gold Coast. Your role covers design, integration and documentation across data networks and UC systems to ensure timely, high-quality services.

You will supervise a small technical team, guide 2nd level support, and contribute to performance reporting.

Qualifications

• Advanced technical expertise in data networks and unified communications.
• Experience designing and provisioning complex ICT integrations in large environments.
• Evidence of supervisory or team-lead responsibilities in a technical team.

Responsibilities

• Provide high level technical advice in data networks and UC, including design and documentation for complex installations.
• Supervise a small team to deliver 2nd level support and incident resolution.
• Document and maintain data network and UC infrastructure within the Digital Partnership Team.
• Contribute to monitoring, reporting and recommendations on enterprise infrastructure performance.
• Provide input into ITIL-driven change, problem, capacity, incident, risk and continuity planning.

Skills

Cisco LAN and Data Centre design

Layer2/Layer3 routing

VLANs and VRFs

Cisco Wireless Controllers

Cisco Wireless Access Points

Wireless site survey

CUCM/UCCX/Unity

CUCM integration with IP handsets

Voice over IP protocols (H.323, SIP,/S

Job description

Take the next step in your career with this exciting opportunity within eHealth. To provide advanced technical advice, direction and support in the network and unified communications technical domain, to enable the delivery of timely and high quality services across a large scale, highly complex IM/ICT environment.

What you'll do

• Provide high level technical knowledge advice and skills in both the analysis of data network and unified communications systems as well as the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.
• Supervise a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
• Document and maintain the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
• Contribute to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
• Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.

About you

We are searching for someone who can:

• Provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:
  • Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN's and VRF's.
  • Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
  • Wireless site survey and troubleshooting skills.
  • Cisco Unified Communications Manager (CUCM), UCCX, Unity
  • Integration of wireless IP handsets to CUCM including messaging and duress systems.
  • Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
• Demonstrated skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
• Demonstrated ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.