UC & Voice Solutions Consultant (Pre-Sales)

Green Light; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Great North Sydney office location

Team events

Employee Assistance Program (EAP)

Job summary

Access4 is seeking an experienced Solutions Consultant to provide expert guidance across pre‑sales, solution architecture and technical escalations in a hybrid Sydney role. The position focuses on enterprise and migration projects, working closely with the sales team to deliver best‑in‑class voice and UC solutions.

You’ll empower partners, design complex call flows, and drive customer success while aligning with channel revenue targets.

Qualifications

• 3–5 years’ experience working with UCaaS environments (e.g. Teams Calling, Webex, RingCentral)
• A track record of delivering voice and collaboration solutions that improve customer experience
• A strong UC/voice technical background, including designing complex call flows
• 2–3 years’ pre‑sales experience with a technical focus
• Experience delivering customer training and support
• Exposure to Continual Service Improvement processes
• Strong documentation skills, including training materials and user guides
• Exceptional customer service, relationship management and communication skills
• Strong analytical and problem‑solving capabilities
• High attention to detail and the ability to manage multiple tasks and deadlines
• Effective time management and project adherence

Responsibilities

• Act as a subject matter expert in voice and UC solution design and configuration
• Assisting partners with solution scoping and technical strategy
• Acting as a trusted advisor to sales teams, offering fit‑to‑purpose solution guidance
• Reviewing and signing off on large deal technical solutions
• Supporting acquisition and onboarding teams as needed
• Ensuring successful delivery and implementation of scoped solutions
• Ensuring adherence to project management methodology for enterprise rollouts
• Facilitating effective communication between internal teams, partners and end customers
• Representing Access4 in webinars and podcasts as a technical expert
• Contributing to training materials, user guides and continuous improvement initiatives
• Staying aware of and complying with ISO certifications and standards, and actively participating in related training, audits and improvement effort

Skills

UCaaS environments

Voice & UC design

Pre-sales experience

Customer training

Documentation skills

Tools

Teams Calling

Webex

RingCentral

Job description

Access4 is seeking an experienced Solutions Consultant to provide expert guidance across pre‑sales, solution architecture and technical escalations in a hybrid Sydney role. The position focuses on enterprise and migration projects, working closely with the sales team to deliver best‑in‑class voice and UC solutions.

You’ll empower partners, design complex call flows, and drive customer success while aligning with channel revenue targets.