Enterprise M365 Solutions Consultant

Green Light; Sydney; Hybride; AUD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Great North Sydney office location

Team events

Employee Assistance Program (EAP)

Résumé du poste

Access4 is seeking an experienced Solutions Consultant to provide expert guidance across pre‑sales, solution architecture and technical escalations in a hybrid Sydney role. The position focuses on enterprise and migration projects, working closely with the sales team to deliver best‑in‑class voice and UC solutions.

You’ll empower partners, design complex call flows, and drive customer success while aligning with channel revenue targets.

Qualifications

• 3–5 years’ experience working with UCaaS environments (e.g. Teams Calling, Webex, RingCentral)
• A track record of delivering voice and collaboration solutions that improve customer experience
• A strong UC/voice technical background, including designing complex call flows
• 2–3 years’ pre‑sales experience with a technical focus
• Experience delivering customer training and support
• Exposure to Continual Service Improvement processes
• Strong documentation skills, including training materials and user guides
• Exceptional customer service, relationship management and communication skills
• Strong analytical and problem‑solving capabilities
• High attention to detail and the ability to manage multiple tasks and deadlines
• Effective time management and project adherence

Responsabilités

• Act as a subject matter expert in voice and UC solution design and configuration
• Assisting partners with solution scoping and technical strategy
• Acting as a trusted advisor to sales teams, offering fit‑to‑purpose solution guidance
• Reviewing and signing off on large deal technical solutions
• Supporting acquisition and onboarding teams as needed
• Ensuring successful delivery and implementation of scoped solutions
• Ensuring adherence to project management methodology for enterprise rollouts
• Facilitating effective communication between internal teams, partners and end customers
• Representing Access4 in webinars and podcasts as a technical expert
• Contributing to training materials, user guides and continuous improvement initiatives
• Staying aware of and complying with ISO certifications and standards, and actively participating in related training, audits and improvement effort

Connaissances

UCaaS environments

Voice & UC design

Pre-sales experience

Customer training

Documentation skills

Outils

Teams Calling

Webex

RingCentral

Description du poste

Solutions Consultant

2000 Sydney Access4 Pty

Job Description

The Opportunity

We’re looking for an experienced Solutions Consultant to join our team, providing subject matter expertise across pre‑sales, solution architecture and technical escalations. If you’ve got a strong UC/voice technical background, thrive on solving complex problems, love building relationships with partners and customers, and enjoy being seen as the go‑to expert in the room, we’d love to hear from you.

What You’ll Be Doing

This role is responsible for providing subject matter expertise across pre‑sales, solution architecture and technical escalations. Working closely with the sales team, you’ll support the delivery of enterprise and migration projects, acting as a technical resource throughout the process, while empowering and educating partners to become self‑sufficient and contributing directly to the achievement of channel revenue targets and acquisition goals.

• Acting as a subject matter expert in voice and UC solution design and configuration
• Assisting partners with solution scoping and technical strategy
• Acting as a trusted advisor to sales teams, offering fit‑to‑purpose solution guidance
• Reviewing and signing off on large deal technical solutions
• Supporting acquisition and onboarding teams as needed
• Ensuring successful delivery and implementation of scoped solutions
• Ensuring adherence to project management methodology for enterprise rollouts
• Facilitating effective communication between internal teams, partners and end customers
• Representing Access4 in webinars and podcasts as a technical expert
• Contributing to training materials, user guides and continuous improvement initiatives
• Staying aware of and complying with ISO certifications and standards, and actively participating in related training, audits and improvement effort

What You’ll Bring

• 3‑5 years’ experience working with UCaaS environments (e.g. Teams Calling, Webex, RingCentral)
• A track record of delivering voice and collaboration solutions that improve customer experience
• A strong UC/voice technical background, including designing complex call flows
• 2‑3 years’ pre‑sales experience with a technical focus
• Experience delivering customer training and support
• Exposure to Continual Service Improvement processes
• Strong documentation skills, including training materials and user guides
• Exceptional customer service, relationship management and communication skills
• Strong analytical and problem‑solving capabilities
• High attention to detail and the ability to manage multiple tasks and deadlines
• Effective time management and project adherence

About Access4

Founded in 2016, Access4 started with a vision to bring unified Communications to the MSP market; an automated, singular platform to sell, provision and invoice customers. Today, this platform is known as SASBOSS® and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end‑to‑end partner enablement for service providers.

We live and breathe our slogan of Innovate, Empower and Partner which represents our commitment to the channel community and drives the growth of the business. As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business.

Why Join Us?

• Clear career development pathways and opportunities to grow your technical expertise
• Be part of a dynamic, supportive culture, working with talented teams across multiple regions
• Join a growing, evolving telecommunications and UC technology industry
• Hybrid working with 3 days in the office and 2 days from home
• Great North Sydney office location close to public transport, cafés and shops
• Regular team events, EOFY and Christmas parties plus more
• Employee Assistance Program (EAP)