Partner Growth Manager

Access4 Pty; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Employee Assistance Program (EAP)

Job summary

Access4 Pty is seeking an experienced Partner Growth Manager in Melbourne to own strategic channel partner relationships and drive growth across our UCaaS portfolio. Access4 operates a channel-only approach, partnering exclusively with managed service providers rather than selling direct.

The role centers on deepening partnerships, acting as a trusted advisor, and driving revenue through upsell, cross-sell and joint go-to-market initiatives.

Qualifications

• 5–7 years in Unified Communications, Voice, or Collaboration tech with partner/account mgmt experience
• Experience in SaaS/telco/UC environments with MSP partners
• Webex or MS Teams Calling experience highly regarded

Responsibilities

• Own strategic account plans with partners aligned to Access4 goals
• Be primary contact for key partners and build long-term relationships
• Drive revenue growth via upsell, cross-sell and expansions
• Identify whitespace and new opportunities within partner portfolios
• Design and execute joint go-to-market plans with partners
• Forecast and track performance and provide insights to stakeholders
• Equip partners with tools, training and support to succeed
• Collaborate with Sales, Marketing, Product and Support for a seamless partner experience
• Ensure adoption and realization of value from the UCaaS platform
• Maintain awareness of ISO standards and participate in related audits

Skills

Partner management

Relationship building

Commercial acumen

UC/Voice tech

Customer focus

Adaptability

Australian work authorisation

Hybrid collaboration

MSP/channel sales

Tools

Webex

Microsoft Teams Calling

Job description

Job Description

The Opportunity

We're looking for an experienced Partner Growth Manager to join our team, owning our most strategic channel partner relationships and driving meaningful growth across our UCaaS portfolio. Access4 operates a channel-only approach, partnering exclusively with managed service providers rather than selling direct. This is a relationship and growth role, if you thrive on building trusted partnerships, spotting growth opportunities others miss, and turning strategy into results, we'd love to hear from you.

What You'll Be Doing

This role is about deepening and growing the value of relationships we've already built, acting as a trusted advisor, growth catalyst, and commercial leader to our most important partners.

• Owning and executing strategic account plans aligned to partner and Access4 goals
• Acting as the primary point of contact for key partners, building long-term, trusted relationships
• Driving revenue growth through upsell, cross-sell and expansion initiatives
• Identifying whitespace and new opportunities within partner portfolios
• Designing and executing joint go-to-market plans with partners
• Forecasting and tracking performance, providing clear insights to internal stakeholders
• Equipping partners with the tools, training, and support they need to succeed
• Collaborating with Sales, Marketing, Product, and Support teams to deliver a seamless partner experience
• Proactively engaging partners and customers to ensure strong adoption, satisfaction, and full realisation of value from our UCaaS platform
• Staying aware of and complying with ISO certifications and standards, and actively participating in related training, audits and improvement effort

What You'll Bring

• Minimum 5-7 years' experience in Unified Communications, Voice, or Collaboration technologies, with a strong background in partner or account management within a SaaS, telco, or UC environment
• Webex or Microsoft Teams Calling experience highly regarded
• Technical understanding of UC/Voice solutions, including complex call flows
• Commercial curiosity, an understanding of how partners make money and how to help them grow
• A natural relationship builder who earns trust quickly, and is commercially savvy and results driven
• A customer-first mindset with a passion for delivering exceptional experiences
• Adaptable, open-minded, and energised by change
• Australian work authorisation is required for this position

About Access4

Founded in 2016, Access4 started with a vision to bring unified communications to the MSP market; an automated, singular platform to sell, provision and invoice customers. Today, this platform is known as SASBOSS and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end-to-end partner enablement for service providers.

We live and breathe our slogan of Innovate, Empower and Partner, which represents our commitment to the channel community and drives the growth of the business. As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business. We're also actively working to build a more diverse team, and would love to see more women in tech and telco apply for this role.

Why Join Us?

• Competitive base salary with a strong OTE
• Be part of a fast-growing UCaaS leader in Australia & NZ, working with cutting-edge voice and collaboration technology
• Enjoy autonomy, trust, and the ability to genuinely shape partner outcomes
• Clear career development pathways and opportunities to grow your commercial expertise
• Hybrid working out of a modern Richmond office
• Regular team events, EOFY and Christmas parties plus more
• Employee Assistance Program (EAP)